Transaction Management Ops Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

LOB Job Description:

This position will involve various settlement tasks that are used to process/settle multiple ADR/ORD conversions. Primary responsibility is processing/settlement of ADR conversions across multiple different markets and platforms. There will be daily interaction via email and phone calls with clients, international settlement teams, trading desks, branch offices, and other internal Operation areas.  Daily processing tasks include mitigation of firm and client risk/exposure by ensuring proper conversion bookings, consistent and clear client communication and proper prioritization around high value conversions.  Associate will be responsible for learning and adhering to market rules and quickly grasp settlement responsibilities.  Associate will be required to multi task in a high volume/value, fast paced environment all while meeting settlement needs. 

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Required Qualifications:

• Strong motivation to succeed
• Ability to escalate appropriately and obtain problem solving skills
• Solid oral & written communication skills
• Ability to independently  manage small and medium sized projects
• Ability to multitask in a high volume/fast paced environment
• Ability to learn and understand different settlement functions and platforms.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Desired Qualifications:

• Knowledge of trade lifecycle or stock market
• 2+ years related operations experience
• Experience with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint
• Understanding of Risk & Control issues

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Shift:

Hours Per Week: