Transaction Management Ops Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

LOB Description:

The department is responsible for providing services essential for completing the trade life cycle and servicing client/front office needs. The members of this team are required to ensure timely and accurate research and resolution of equity trade breaks as well as managing trade flows from front end to back end systems. They also work closely with the firm's internal and external clients throughout the organization, including front office, operational staff, Technology, Compliance, Legal, project managers, and various business units. Excellent communication and client service skills are a must as the associate will interact with traders, sales, clients and client service representatives throughout most of the day.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Required Qualifications:

• Ability to multi-task and operate under high pressured situations.
• Strong PC and Microsoft skills (Excel, Word, Access, etc.).
• Excellent communication skills both verbal and written.
• Interpersonal skills must be very strong and team player .
• Must have a keen ability to efficiently manage time and priorities.
• Must be able to bring proactive and innovative business processing solutions to completion within deadlines and with minimal risk to the organization.
• Prior Clearing (P&S) or trade support experience with Equity, Fixed Income, Options or all three. 
• Background / education in data science and ability to interpret data for change/improvements.

Desired Qualifications:

• Prior Global Markets experience.

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Shift:

Hours Per Week: