Account Manager, SMB (Codent)

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role Dandy is hiring an SMB Account Manager to own and grow a portfolio of small-to-midsize dental practices on the Codent platform. This person will be the primary relationship owner for their book of business — responsible for driving retention, expansion, and deep customer engagement across independent practices and small group accounts. You'll lead cross-functional coordination across Training and Operations to deliver a seamless, high-touch experience that keeps practices healthy, productive, and growing with Codent.

What You'll Do

• Own a book of SMB dental practice accounts end-to-end — retention, growth, and overall customer health are your responsibility

• Build and manage strategic relationships with practice owners and office managers, becoming a trusted partner in their day-to-day operations

• Plan and execute account-level and portfolio-level growth strategies to hit retention, expansion, and customer experience targets

• Coordinate cross-functionally with Training and Operations to ensure every account receives consistent, high-quality service

• Capture actionable voice-of-customer feedback and drive follow-through across internal teams to close the loop

• Identify at-risk accounts early using health metrics and engagement signals, and execute intervention playbooks to prevent churn

• Become deeply proficient in all Codent product offerings and workflows to serve as a single point of contact for your accounts

• Identify process, system, and technology improvements needed to unlock growth and efficiency across your portfolio

• Partner with Sales to ensure clean handoffs and smooth onboarding for new accounts entering your book

• Contribute to a high-energy, growth-oriented team culture that prioritizes urgency, ownership, and customer obsession

What We're Looking For

• 3–5 years of experience in account management, customer success, or a customer-facing commercial role

• Experience in a B2B high-growth tech or SaaS environment with a proven track record of hitting retention and growth targets

• Strong relationship management skills — comfortable engaging with small business owners, office managers, and practice staff

• Highly organized with the ability to manage a high volume of accounts without dropping the ball

• Excellent written and verbal communication skills

• Data-driven mindset with the ability to use health metrics and reporting to prioritize actions across a portfolio

• Willingness to roll up your sleeves and solve problems hands-on when needed

• With the above stated, we are open to candidates of all backgrounds and encourage you to apply if interested

Bonus Points For

• Outstanding professional references to share

• Experience with marketplace models

• Experience in dental, healthcare, or SMB-focused SaaS

• Part of a startup acquisition or IPO

• Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

About the Role Dandy is hiring an Enterprise Account Manager to own and grow our highest-value, most complex dental accounts on the Codent platform — large DSOs, multi-location groups, and strategic partners. This person will serve as the primary executive relationship owner across their portfolio, driving retention, expansion, and deep engagement at both the corporate and practice level. You'll lead cross-functional coordination across Customer Success, Training, Product, and Operations to deliver a tailored, high-impact experience that scales across complex organizational structures.

What You'll Do

• Own a portfolio of enterprise dental accounts end-to-end — retention, growth, strategic alignment, and overall customer health are your responsibility

• Build and manage multi-threaded executive relationships across DSO leadership, regional operators, and practice-level stakeholders

• Develop and execute strategic account plans for each enterprise client, aligned to their business goals and expansion roadmap

• Lead cross-functional coordination across Customer Success, Training, Operations, and Product to deliver against account-level commitments

• Serve as the internal voice of your enterprise accounts — surface feedback, advocate for product changes, and ensure enterprise needs are represented in the roadmap

• Identify expansion opportunities across locations, product lines, and services within your accounts and execute against them

• Build and run structured business reviews (QBRs) with enterprise stakeholders to demonstrate ROI, review performance, and align on next steps

• Identify at-risk accounts early using health metrics and executive engagement signals, and lead intervention strategies at the corporate level

• Partner with Sales to support enterprise deal cycles, ensure smooth onboarding of new locations, and create a seamless handoff experience

• Identify process, system, and technology improvements needed to better serve complex, multi-location accounts at scale

• Become deeply proficient in all Codent product offerings and operational workflows to credibly engage with sophisticated enterprise buyers

What We're Looking For

• 5+ years of experience in enterprise account management, strategic account management, or a senior customer-facing commercial role

• 2+ years managing complex, multi-stakeholder accounts (DSOs, multi-location groups, or equivalent)

• Experience in a B2B high-growth tech or SaaS environment with a proven track record of retaining and expanding enterprise accounts

• Strong executive communication and presentation skills — comfortable in the room with C-suite and regional operators alike

• Ability to build and execute strategic account plans that drive measurable business outcomes

• Highly organized with the ability to manage a smaller, high-complexity book of business with deep engagement per account

• Experience running QBRs, executive business reviews, or similar structured account rituals

• Data-driven mindset with the ability to use health metrics, financial reporting, and engagement data to inform strategy

• Willingness to roll up your sleeves and operate hands-on when the situation demands it

• With the above stated, we are open to candidates of all backgrounds and encourage you to apply if interested

Bonus Points For

• Outstanding professional references to share

• Experience with marketplace models or multi-sided platforms

• Direct experience working with DSOs or in the dental/healthcare industry

• Investment banking or management consulting background

• Part of a startup acquisition or IPO

• Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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