Traffic & Revenue Manager – I 77

About us:

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

About the role 

The Traffic & Revenue Manager is responsible for overseeing the day-to-day performance of the project, focusing on traffic and revenue forecasting, dynamic pricing execution, and performance monitoring. The Traffic and Revenue Manager works at the intersection of applied analytics, sketch modeling, and strategic planning. As the primary conveyor of information about revenue performance, you will interface with key stakeholders including Virginia Department of Transportation, rating agencies, and shareholders. Additionally, the Traffic & Revenue Manager oversees and contributes to the processing, compilation, analysis and reporting of data for the concession. This manager has the responsibility for quarterly reporting to the Board of Directors (BOD). This should include preparing and presenting quarterly updates at each BOD meeting, as well as providing clear explanations for traffic performance—both in cases of overperformance and underperformance to various levels of leadership.

Key Responsibilities 

Operational leadership

• Manage the development of traffic and revenue forecasts to support operational decisions, pricing updates, and budget planning.
• Monitor the performance of the project and oversee the implementation of pricing strategies.
• Analyze traffic trends, customer behaviors, and system performance to identify improvement opportunities.
• Maintain and enhance models, dashboards, and reporting tools to track key performance indicators.
• Develop and refine pricing strategies with data analysis and forecasting.
• Support implementation of new technologies, pricing algorithms, and tools as directed by senior leadership.
• Proactively understand the project’s traffic performance, operational requirements, customer expectations, and revenue needs of the company. Create hypotheses and translate them into analysis requirements, and identify meaningful insights that help improve our customer experience and project utilization.
• Oversee the development of traffic and revenue forecasts for the project, including for the annual budgets and for the quarterly revisions. Proactively explain performance relative to this budget throughout the year
• Prepare illuminating and reliable monthly reports summarizing traffic, revenue and economic conditions for the project  

Leadership and Engagement

• Collaborate with other teams to ensure efficient operation of the project.
• Coordinate with the COOs, Marketing, and other internal teams to develop novel and effective ways to improve traffic and revenues through design, signage, and communication changes

• Supervise engineers and analysts, providing guidance on technical methodologies and reviewing analytical work.
• Coordinate the Traffic and Revenue Department workload to ensure accountability, reliability, and accuracy by delegating the necessary tasks and responsibilities to team members to ensure department goals are met 
• Support the leadership and contribute to presentations and reports for internal and external stakeholders

• Sever as a key liaison to shareholders, senior leadership, and other stakeholders translating technical findings into strategic recommendations
• Support a culture of continuous improvement, encouraging innovations with new technologies, pricing strategies, and analytical techniques
• Other related duties as assigned

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Master’s Degree in Transporation Engineering or related required 
• 7 to 10+ years of experience in business analytics, transportation analysis, engineering consultancy or equivalent academic experience required

Professional Qualities:

• Effectively manage tasks and strict deadlines with independence 

• Confident in managing, delegating and reviewing the work of direct reports 
• Ability to interact with colleagues and executive-level employees in a self-managed team structure 

• Must be able to multitask, problem solve, and implement innovative processes within a fast-paced, innovative environment 
• Superior quantitative skills 
• Solid writing and verbal communication skills, particularly technical report writing skills 
• Strong presentation skills and the ability to communicate with various stakeholders.
• Cross-cultural communication skills are highly valued.
• Familiarity with matrix organizational structures is a plus.

Computer Skills:

• Must be able to demonstrate computer proficiency, especially with Microsoft Word and Power Point and other PC based programs
• Knowledge of statistical analysis software, traffic modeling analysis software and database management software will be valuable for the position
• Advanced skills with Excel.  
• Experience with Tableau, R Studio, extremely useful. Java, SAS, SPSS a plus.  
• High level of proficiency with Word and Power Point and other common PC based programs.

Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet.
• Some travel required, may include  air travel.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand, walk and sit.