Technology Business Analyst

Notes to applicants:

• Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays and Fridays. This approach maximizes in-person collaboration and interaction while simultaneously providing flexibility and applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role.

• Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer.

• Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply.

• If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request.

Job Description:

Dimensional was built around a set of ideas bigger than the firm itself. With a confidence in markets, deep connections to the academic community, and a focus on implementation, we go where the science leads, and continue to pursue new insights, both large and small, that can benefit our clients.

The Technology Department at Dimensional leverages the rapidly evolving state of the art to engineer the platforms that power the innovative, research-driven financial and technical products to improve our client’s financial lives.  As a member of the Technology team, you will have the opportunity to play a foundational role in team implementation and to collaborate closely with the business leaders to understand, guide, articulate and validate the development activities necessary to achieve the team’s vision.  The level of seniority for this position is negotiable based on experience.

You may be a fit for this role if you:

•  Are open-minded, curious, and resourceful

• Are passionate about and stay current with modern technologies

• Solve problems systematically and transparently

• Share ideas, solicit/integrate feedback, design and solve collaboratively

• Demonstrate automation and security mindsets

What you might work on:

The Corporate Systems team works with multiple Dimensional operational business departments (Finance & Accounting, Legal, Compliance, Human Resources, and Facilities) to provide technology solutions and services that meet their business objectives.  This role is critical to ensuring IT alignment with the business through excellence in delivery and operations, creative and proactive problem solving, and consistent communication.

Responsibilities:

• Act as technology liaison between business clients and the technology team. The first point of contact for complex needs, intaking requests and doing initial analysis to determine how to solve.  Shepherding work through the IT department and ensuring final resolutions meet the clients’ needs.

• Manage customer experience and expectations. Conduct meetings with business leaders and facilitate prioritization discussions.

• Act as lifecycle manager for several vendor provided products, integrations, and low code/no code services and products, including:

  • Routine maintenance and change management support for products in the Corporate Systems area.

  • License management, product updates, troubleshooting, and prompt issue resolution.

  • Either directly or through support by others in technology, access management, data integrations and transformations, custom configurations, and infrastructure services are implemented and maintained.

  • Develop and maintain runbooks and training guides, communication plans, and system documentation.

  • Write requirements, user stories and acceptance criteria for engineers. Providing feedback to developers during development and be responsible for initial testing and coordination of UAT.

• Actively manage multiple concurrent projects of varying sizes and complexity

• Coordinate, author, and lead work efforts with various technology staff for implementations, upgrades, fixes, and changes.

Qualifications:

The successful candidate for this position will be analytical and detail oriented, with the ability to multi-task and problem solve across multiple requests.  Able to work closely with business partners and technology teams to solve complex problems and successfully operate with ambiguity.

• 5+ years of hands-on experience in a technical capacity as business analyst, technical project manager, technology specialist or similar role.

• Prioritization and organizational skills, including the ability to maintain several concurrent initiatives while providing realistic delivery dates and managing client expectations

• Requirements elicitation, user story development, use case analysis, testing plans, and UAT coordination.

• Extensive experience with SDLC processes including code development, data flows, devops and testing. 

• Ability to map out and follow complex technology processes and system interactions.

• Technology vendor management or product lifecycle management

• Ability to work independently and effectively in a fast-paced environment without direct oversight.

• Microsoft Power Platform experience

• Effective written and verbal communication skills.  Ability to present ideas in business-friendly and user-friendly language.

Preferred Competencies:

• Bachelor's degree in business administration, management information systems, computer science, engineering, or similar field

• Working knowledge of Microsoft Office automation techniques, workflow automation tools (UC4, Airflow, Kafka, etc.) or automation and business process management tools (Atlassian products, and SharePoint, etc.)

• Experience within the Financial Services Industry or acting as technical support to one or more operational departments such as Finance, Accounting, Human Resources, Legal, etc.

• Basic understanding and experience with overseeing technology infrastructure components and services (SSL Certificates, On-premises servers, Firewall rules, etc.)

Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth.

It is the policy of the Company to provide equal opportunity for all employees and applicants.  The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.