Technical Writer

The Technical Writer produces the formal deliverable documentation, user guides, and training materials for the ARES production program, drawing from development team outputs, architectural view, and other products as required.

Primary Responsibilities:

• Produce technical documentation at each sprint close (e.g. sprint results summary, requirement coverage, defect summary, and sprint velocity report)
• Maintain a master deliverable schedule and own/produce contractual deliverables for submission
• Support in-app tooltip content, help text, and interactive walkthrough scripts for delivered capabilities
• Author training materials and role-based user guides
• Support agile execution and documentation 

Required Qualifications:

• 3+ yrs producing tech documentation for software programs (e.g. release notes, user guides, architecture documentation)
• Experience producing formal Government deliverables against a PWS/SOO schedule
• Familiarity with sprint-cadenced documentation production and ability to produce documentation w/in 48 hrs of sprint close
• Proficiency with Microsoft Word, Jira, and document management systems used in Government programs
• Experience producing training materials for enterprise software systems serving operational DoD users

Preferred Qualifications:

• Familiarity with DAF aircrew scheduling, stan/eval, or training management mission areas
• Experience with in-app help authoring tools (e.g. Salesforce in-app guidance, or equivalent)

Education Requirements:

• Required: Bachelor's degree

Citizenship & Clearance Requirements:

• Required: Eligibility to obtain Public Trust
• Preferred: Active U.S. Government security clearance (Secret or TS/SCI)

Target Salary Range

Compensation for roles at Synergy is determined by a variety of factors including, but not limited to, the requirements of the role; level of experience; education and certifications; the individual’s combination of knowledge, skills, and abilities; as well as alignment with market data, federal and state laws, and other business and contract considerations. The estimated pay range for this position is: $80,000.00 – $125,000.00. The disclosed range has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case and represent just one component of Synergy’s total compensation package for employees. 

Candidate AI Policy

Synergy is committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate evaluation process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly granted. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Synergy is an equal opportunity employer and does not discriminate against applicants for employment or its employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state and local law. Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including job selection, assignment, promotion, compensation, benefits, training, discipline, and termination.

#LI-Remote