Technical Writer Senior Product Associate - Payments

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Platform Management, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities

• Partner with a team of Technical Writers focused on payment product documentation
• Create and maintain comprehensive technical developer guides, user manuals, installation guides, and other technical documents as needed
• Collaborate with cross-functional teams, including product managers, software engineers, and subject matter experts, to gather information and understand documentation requirements
• Analyze and interpret complex technical information and present it in a clear and concise manner for both technical and non-technical audiences
• Curate documentation in adherence to team style guides, templates, and standards to ensure consistency and quality across all technical documents
• Conduct thorough reviews and edits of documentation to ensure accuracy, clarity, and completeness
• Support all controls and compliance requirements and ensure that all pre and post launch conditions are met to release documentation on time
• Stay current with industry trends and best practices in technical writing and documentation
• Participate in product development meetings to gain a deep understanding of new features and enhancements
• Provide feedback and suggestions for improving current content and develop innovative methods for improvement

Required qualifications, capabilities, and skills

• 3+ years of experience writing complete and complex technical content.
• Superb written communication skills, with strong attention to detail and accuracy.
• Firm understanding of SDLC/PDLC (systems/product development lifecycle).
• Previous experience in using authoring tools to create documentation.
• Understand user experience and content optimization principles across channels.
• Strong collaboration skills and experience working in cross-functional teams.
• Experience in working with engineers to improve user experience, refine content, and create visuals for technical support content.
• Ability to read and interpret YAML, JSON and Markdown.
• Ability to work on multiple projects simultaneously after prioritizing the tasks.

Preferred qualifications, capabilities, and skills

• Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field.
• Previous experience in finance or payments.
• Previous experience in software development.
• Previous experience with new product launches and/or transformations of mission-critical platforms.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.