Technical Writer - Indiana Eligibility

Location: Remote - IN (MUST reside in Indiana)

Technical Writer

We are seeking a detail-oriented Technical Writer to create, update, and maintain Online Help and reference materials that support system changes, policy updates, and training initiatives. This role partners closely with development, training, and stakeholder teams to translate complex information into clear, user-focused documentation.

Key Responsibilities

• Develop and maintain SOPs, QRGs, FAQs, announcements, and related Online Help content.
• Update documentation to reflect policy changes, revised procedures, and system enhancements.
• Test system changes in non-production IEDSS and Benefits Portal environments and capture screenshots as needed.
• Prepare vetted and approved content for posting and maintain proper documentation archives.
• Review system releases, change requests, and defects; recommend content updates and announcements.
• Manage content requests through workflows, including reviews, revisions, and approvals.
• Monitor and respond to Online Help inbox requests and inquiries.
• Convert existing content to redesigned Online Help templates.
• Participate in required meetings and collaborate with internal and partner teams.
• Support research, special projects, and additional initiatives as needed.

Qualifications

• Bachelor's degree or 3 years of experience on the project preferred - SME as it relates to policies and procedure
• Strong technical writing, editing, and proofreading skills with a user-focused approach.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Teams, SharePoint, OneNote, Planner, Copilot).
• Familiarity with IEDSS and/or Genesys Cloud strongly preferred.
• Excellent time management, research, and problem-solving skills.
• Ability to manage multiple priorities and adapt to changing deadlines.

• Comfortable working against release schedules and firm deadlines. 

• Open to feedback with a focus on continuous improvement.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $50,000-$51,000

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.