Technical Training Developer

So, what’s the role all about?

You will play a key role as a member of the training development team, part of NiCE Global Education Services, responsible for creating NiCE product and application training in various formats. You will collaborate with multiple stakeholders, such as Product Managers, R&D Engineers, Trainers, and Consultants to ensure proper and timely development of training courses and materials. This position requires in-depth knowledge of NiCE products and exceptional communication skills to develop knowledge effectively.

How will you make an impact? 

• Lead end-to-end learning solutions, from needs analysis and mapping to design, development, and delivery of Train-the-Trainer programs.
• Develop technical and application training solutions and materials for both instructor-led training courses and eLearning programs for customers, partners, and employees.
• Collaborate closely with the product house to gain expertise in new products and versions, ensuring accurate and up-to-date content development.
• Maintain high level of proficiency in NiCE Workforce Management (WFM) solutions to drive course design and development based on product expertise.
• Maintain and configure training systems in the lab environment to support training activities.
• Work closely with product experts and SMEs to gather knowledge and requirements related to product features, updates and use cases, and translate them into effective learning content.
• Serve as a global point of contact for trainers and consultants, providing product and professional knowledge support, and conducting knowledge transfer sessions to ensure team readiness.
• Thrive in a fast-paced environment, managing multiple projects simultaneously, while ensuring timelines are met and quality standards are maintained.
• Collaborate with peers and experts across the company, globally, to achieve business, project, and group goals.
• Stay up to date with emerging trends and technologies in instructional design and technical training.
• Support business requirement to curate, compile and create learning program for internal and external learners.
• Upload and maintain all training content on the Learning Management System (LMS).

Have you got what it takes?

• Minimum 3 years of experience in training development and instructional design, specifically for software applications.  (This is a must have for the position, not negotiable.)
• Expertise in creating instructor-led training programs and content for complex technical processes.
• Experience in developing eLearning courses and video tutorials using authoring tools such as Articulate Storyline, Camtasia, or similar.
• Excellent command of Microsoft Word and PowerPoint.
• Excellent presentation skills.
• Strong self-learning skills to keep up with new software developments and training techniques.
• Excellent task and time management skills and ability to work with urgency and with minimal supervision.
• Self-motivated professional and team player.
• A positive "Can-Do" attitude with a passion for training and learning.
• Experience with NiCE Workforce Management (WFM) solution / or any WFM solution is required

You will have an advantage if you also have:

• A Bachelor’s or Master’s degree in Instructional Design and Technology.
• Experience in customer success / support / implementation in a software company.
• Experience in the SaaS industry.
• Experience with the contact center environment and technology.
• Experience with Cornerstone OnDemand Learning Management Systems (LMS).

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

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Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!