Provide remote technical support for a telehealth platform: troubleshoot login, connectivity, and system errors; guide users through features; document issues and escalate complex problems to engineering; collaborate with product teams to improve user experience.
This is a remote position.
We are looking for a Technical Support Specialist to support a telehealth platform by assisting users with technical issues and ensuring smooth system performance for both patients and healthcare providers.
Requirements
Key Responsibilities
- Provide technical support to users experiencing issues with the telehealth platform
- Troubleshoot login issues, connectivity problems, and general system errors
- Guide users through platform features and functionalities
- Escalate complex technical issues to engineering teams when needed
- Document issues, resolutions, and recurring problems
- Collaborate with product and engineering teams to improve user experience
Requirements
- Fluency in English (spoken and written) is required
- Proven experience in technical support or IT helpdesk roles
- Strong troubleshooting and analytical skills
- Ability to explain technical concepts clearly to non-technical users
- Familiarity with web-based applications and basic system diagnostics
- Strong attention to detail and problem-solving mindset
Preferred Qualifications
- Experience in telehealth or healthcare technology environments
- Basic understanding of APIs, integrations, or system workflows
- Experience with ticketing systems (Zendesk, Freshdesk, etc.)
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