Technical Support Engineer

Junction provides infrastructure for healthcare organizations, making patient data accessible, actionable, and automated across lab testing and device integrations. Our mission is to reduce the cost of managing chronic disease by two orders of magnitude.

Healthcare is in a crisis, help us fix this for the humans behind the results. With more and more data being collected from wearables, lab tests and patient-doctor conversations, we’re entering an era where data is abundant. We need people like you who are passionate about how technology can supercharge healthcare.
 

We’ve got some of the greatest hearts and minds from Babylon, Ro Health, SpaceX, Instacart and Monzo - working to solve one of the biggest challenges of our time: making personalized, proactive, and affordable healthcare a reality. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re connecting millions already.
 

🏃🏼 Short on time? Summary below

• Who you are: a curious, mission driven, technical person who loves solving complex puzzles
• Salary: $90K - $130K [based on experience and location]

• Time zone: You are physically based in an East Coast state

   

Why we need this role

We’re searching for a Technical Support Engineer to support our customers with API related issues as we continue scaling - fast. Our customers are engineers like you, who expect seamless support when they hit a technical roadblock. We’re helping millions of patients get the healthcare they deserve and have huge grow ambitions.

Who you’ll be working with

• You will be reporting into our Customer Support Lead, Eliot to help build out what technical support looks like at Junction
• Alongside you'll be working with Tiffanie our Customer Engineer who will be supporting customers on Tier 3 highly technical queries and focusing building features to reduce support demand

• Our team is very small and therefore flat so you’ll be working closely with our operations team, product engineers and sales to deliver a world class customer experience - our entire team is now 32

   

What you’ll be doing day to day

• Debugging issues coming through from customers. Looking through logs, reading documentation and getting to the root cause of the issue
• Writing technical documentation to help reduce inbound queries as we continue to build out the product

• Supporting our customers in all moments of their journey with us, from introduction calls to onboarding set ups - given our stage, you’ll be wearing lots of different hats

   

Who you are

• You care about helping to build a product that positively impacts society, fixing healthcare is a driver for you
• You get energy from solving complex technical puzzles and thinking on your feet to find a solution
• You thrive in a fast moving, sometimes chaotic environment
• Your communication written and verbal for technical concepts is clear and understandable

• You are familiar with Python and have written scripts / debugged issues for a couple of years

   

How you’ll get to know us

1. Initial call - 30 minutes with Beth, our Head of Talent
2. Behavioural interview - 60 minutes with Eliot & Tiffanie or Naiara or Boris
3. Technical interview (live debugging pair programming) - 60 minutes with x2 engineers
4. Paid trial day - learn what it would be like to work here and meet the rest of the team

What is the current compensation package

• Your salary is dependant on your location and experience level, generated by our salary calculator. Read more in our handbook here.
• Generous early stage options (extended exercise post 2 years employment) - you will receive 3 offers based on how much equity you'd like
• Regular in person offsites, last were in Morocco and Tenerife
• Bi-weekly team happy hours & events remotely
• Monthly learning budget of $300 for personal development/productivity
• Flexible, remote-first working - including $1K for home office equipment
• 25 days off a year + national holidays
• Healthcare cover depending on location
• New laptop

Oh and before we forget:

• Our API docs are here
• Our tech stack is: Python(Fast API), Go, Typescript, React, React Native, GCP.

Important details before applying:

• We only hire folks physically based in EST timezones for the majority of US based roles - more information here.
• We do not sponsor visas right now given our stage