Technical Support Engineer

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Technical Support Engineer - Commerce Cloud in Burlington, MA:

Job Duties: Responsible for complete end-to-end customer experience, while raising issues to Product Engineering, when required.  Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem solving to technical challenges and business issues. Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment. Exceed customers' expectations and experience in a way that results in high customer satisfaction. Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. Provide feature explanation and Commerce Cloud standard methodologies. Provide peer mentorship to team members through a Swarming framework. Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community. Telecommuting is an option.

Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field) or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements:  (1) Database concepts; (2) data management (RDBMS); (3) SQL; (4) firewalls, web servers, proxy servers and DNS configurations; (5) C, C++, HTML, Javascript and CSS; (6) solving problems in internet browsers; (7) Postman; (8) Splunk; (9) Grafana; (10) App Dynamics; (11) Salesforce core platform. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. 

Salary: $89,731.00 - $132,000.00 per annum.

Certain roles may be eligible for incentive compensation, equity, and benefits. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Submit a resume using the apply button on this posting or by email at: [email protected] at Job# 23-139625. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

For New York-based roles, the base salary hiring range for this position is $89,731 to $132,000.For Colorado-based roles, the base salary hiring range for this position is $89,731 to $132,000.For Washington-based roles, the base salary hiring range for this position is $89,731 to $132,000.For Washington D.C based roles, the base salary hiring range for this position is $89,731 to $132,000.

For Maryland based roles, the base salary hiring range for this position is $89,731 to $132,000.

For California-based roles, the base salary hiring range for this position is $89,731 to $132,000.For Hawaii-based roles, the base salary hiring range for this position is $89,731 to $132,000.

For Illinois based roles, the base salary hiring range for this position is $89,731 to $132,000.For Minnesota based roles, the base salary hiring range for this position is $89,731 to $132,000.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.