The Technical Support Engineer will analyze technical issues, identify root causes, provide support to clients and developers, and document solutions to enhance product quality.
We are looking for a Technical Support Engineer who enjoys solving complex challenges and making a real impact on product quality.
You will work with technically challenging cases: analyzing logs, SQL queries, APIs, and services, restoring stability, and improving the user experience.
In this role, you’ll become a key link between clients, the support team, and development: helping first-line support filter requests, identifying root causes of issues, and providing feedback to the product team. Every solution you find will increase the product’s value and contribute to the company’s growth.
Responsibilities- Handle requests from first-line support and clients, reproduce and clarify issues.
- Analyze incidents, identify root causes, and provide clear context to developers and DevOps.
- Monitor task status and explain situations to clients in simple terms.
- Document solutions and share them with colleagues.
- Provide feedback to the product team based on incoming requests.
Requirements
- Experience diagnosing IT systems and understanding support processes (prioritization, escalation, SLA).
- Strong skills in working with SQL and logs.
- Understanding of APIs and monitoring.
- Ability to clearly explain problems to colleagues and clients.
- Experience with ticketing systems (Jira, Zendesk, etc.).
- Experience with applied services: databases, analytics systems, programming languages.
- Understanding of microservices architecture.
- Scripting skills for automation.
- Experience working with Web3 (wallets, blockchain services).
Benefits
- Remote work format
- Product company with modern technologies and challenging tasks.
- Growth opportunities towards development, DevOps, or advanced technical support.
- Knowledge sharing and learning from experienced colleagues.
- A team that values initiative and the drive to make the product better.
Top Skills
APIs
JIRA
SQL
Zendesk
Similar Jobs
.png)
Blockchain • Fintech • Analytics • Financial Services • Cryptocurrency • Web3
As a Junior Crypto Trader, you will perform basic trading operations, analyze market trends, and work under a mentor to develop trading skills.
Top Skills:
Analytical ToolsMarket DataTrading Tools
Machine Learning • Natural Language Processing
Welo Data seeks native Serbian speakers for remote roles in data annotation, evaluation, and prompt creation to enhance AI inclusivity.
Top Skills:
Ai ToolsFrameworks
.png)
Blockchain • Fintech • Analytics • Cryptocurrency • Web3
Perform trading operations on digital markets, track asset dynamics, analyze market data, and develop trading strategies under mentorship.
Top Skills:
Analytical ToolsDigital Markets
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
