Technical Support Analyst

About Shamrock Trading Corporation

Shamrock Trading Corporation is a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.

Shamrock’s mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Our Charlotte office is positioned in the heart of entertainment being walking distance from the Spectrum center and The Bank of America Stadium. Offering countless spots to eat and phenomenal location attached to the Omni hotel, Shamrock is a great place to work in Charlotte!

Why You’ll Love Working Here

Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek.

At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:

• Training and Development: Ongoing training and professional development opportunities
• Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
• Financial: Generous company 401(k) contributions and employee stock ownership after one year
• Work-Life Balance: Competitive PTO and fully paid time off opportunities to volunteer within your community

Regular onsite attendance is an essential function of this position. The role requires direct collaboration with cross-functional teams, real-time problem-solving, and timely responses to customer and operational needs. As a customer-facing position, onsite presence facilitates efficient communication with colleagues and subject matter experts, enabling effective service delivery and faster resolution of customer inquiries and issues. The role also requires participation in team meetings, operational processes, and occasional onsite trainings that are critical to achieving customer service objectives.

About the Role

Shamrock is seeking an onsite Technical Support Analyst to join the team.  The ideal candidate serves as a key member of the IT Operations team, providing advanced support for end-user technology while driving continuous improvement across the technology environment. This role is responsible for resolving complex technical issues, performing root cause analysis, contributing to IT initiatives, and partnering with business stakeholders to deliver reliable and secure technology services.

What You’ll Do

• Perform advanced troubleshooting and issue resolution. 
• Conduct root cause analysis and identify recurring issues. 
• Partner with infrastructure, security, application, and business teams to resolve complex technology issues. 
• Create, maintain, and improve technical documentation and knowledge-base content. 
• Participate in and execute technology deployments, and operational improvement projects. 
• Audit assets and technology resources. 
• Identify opportunities for operational improvement. 
• Configure and install new systems as well as upgrade and support existing workstations.  
• On-board new employees into software systems with correct access and hardware needed. 
• Ability to help users both in person and remotely, both over the phone and through chat. 
• Prevent repeat issues by addressing underlying issues.  
• Take initiative in areas of improving our operations and staying educated on the latest relevant IT technologies and methodologies.  
• Participate in a 24/7/365 on-call rotation, resolving issues after hours independently. 

What You’ll Bring

• 2-3+ years of experience in desktop support, technical support, or IT operations. 
• Experience troubleshooting Windows operating systems, endpoint hardware, and business applications; macOS experience is a plus. 
• Working knowledge of Microsoft 365 and Active Directory administration. 
• Strong analytical, troubleshooting, and problem-solving skills. 
• Experience managing incidents through resolution and collaborating with escalation teams when needed. 
• Strong written and verbal communication skills with the ability to explain technical issues to non-technical users. 
• Ability to prioritize work effectively in a fast-paced environment while maintaining high service standards. 
• Ability to lift and relocate computing equipment up to 40 lbs. 

What Will Set You Apart

• Experience with ITSM and collaboration platforms such as Jira, Confluence, and Zoom. 
• Experience with endpoint management technologies such as SCCM or similar solutions. 
• Basic PowerShell scripting experience. 
• Experience supporting secure and compliance-focused environments. 
• Understanding of networking fundamentals, including DNS, DHCP, VPN, and wireless technologies. 

Apply Today!

We’re so excited to connect with you! If you want to work with forward-thinking people in an award-winning culture, submit your application today. 

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Having trouble submitting your application? Contact us at [email protected] for support.