Technical Sales Support and Training Specialist

The Technical Sales Support and Training Specialist is responsible for supporting and training our customers in USA and Mexico for assigned aftermarket products. You will serve as English- and Spanish-speaking technical hotline support and plan and deliver technical training for our aftermarket products.
Your role will be to support and guide our customers over the phone or email, through troubleshooting and diagnostic methods, to ensure proper usage of our product. Furthermore, you will support our Sales organization during tradeshows and customer events and work closely with Marketing, Sales and Product Management teams to help develop training materials and videos to provide our customers with multiple resources that work with their schedules and lifestyles. Trainings are conducted through multiple methods and platforms, so this role is expected to perform effective, interactive training sessions both in-person at customer’s place of business or through virtual presentation in webinar format.
The Technical Support and Training Specialist is part of a global team, and reports into the Global Field Operations Manager.

General Responsibilities

• Provide technical support via telephone, email and in-person for customers on assigned aftermarket product lines
• Provide top level customer service by efficiently, promptly and thoroughly handling all incoming queries and concerns regarding the technical aspects of our aftermarket products (including but not limited to sensor programming, sensor installation, mobile app use)
• Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
• Ensure customer satisfaction by delivering insightful training sessions on site or online
• Attend and participate in trade shows and customer events as required
• Provide regular feedback to the global Aftermarket Technical Team regarding problems and/or opportunities for improvements with our products, training content and related tools
• Proactively prepare and update training documents as well as provide and validate technical content to the marketing communication team
• Record educational and publicly shared training videos as required
• Share responsibilities in creating, translating and updating educational content for e-training platform and training-based website as well as training presentations
• Support the Engineering and Product Management teams with research, product validations, performance and benchmark testing and tool maintenance
• Support Product Management by translating Voice of Customer and competitive insights into prioritized Product Roadmaps
• Improve personal technical knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in industry organizations as directed
• Work flexible hours to provide technical support during peak business hours or during customer events/ trade shows on weekends
• Clearly and concisely document communications with customers
• Self-manage personal workload in an effective and efficient manner
• Assist in any other duties as required by manager

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

• Fluent English and Spanish language skills

• A high degree of customer and service orientation

• Knowledge of automotive aftermarket / tire business, auto repair shops is a plus

• Affinity with training/ knowledge transfer or experience coaching education

• Certain level of comfort with automotive electronics installation and repair as well as modern wireless technology and mobile phone app support

• Travel extensively within North America, Mexico, and other locations as needed. Travel needs are predicted to be about 50%

• Located in TX, NM, AZ, FL, NV

#LI-MY1 #LI-Remote

Base Salary Range:

$59,800.00 - $82,280.00

At Sensata, our employees are the key to our success and growth.  We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only.  Sensata considers several factors when extending an offer, including, but not limited to, a candidate’s experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.

SmarterTogether

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

•  As OneSensata, we are working together to make things work together 

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