Technical Platform Owner

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

• Define and maintain the strategic roadmap for Salesforce platform capabilities.
• Establish governance frameworks for platform usage, customization, and data integrity.
• Ensure alignment with enterprise architecture, security, and compliance standards.

• Collaborate with business product owners, architects, and delivery teams to gather requirements and prioritize enhancements.
• Serve as the primary point of contact for platform-related decisions, escalations, and solution design.

• Oversee platform configuration, customization, and integration efforts.
• Manage upgrades, patches, and release cycles in coordination with Salesforce and internal teams.
• Monitor platform performance, availability, and reliability, implementing proactive measures to address issues.
• Establish code and data backup procedures, assist with BC/DR planning and execution

• Ensure platform adherence to SOX, data privacy, and security policies.
• Continue with existing SOC 2 compliance efforts and expand coverage to new solution deployments
• Partner with security and data governance teams to enforce access controls and audit readiness.

• Manage relationships with Salesforce and third-party vendors.
• Negotiate contracts, monitor SLAs, and ensure vendor deliverables meet expectations.

• Guide technical architects, developers, and admins in best practices and platform standards.
• Lead capability mapping and technical demos for internal and external stakeholders.
• Mentor junior team members and foster a culture of continuous improvement.

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 7+ years of experience managing Salesforce platforms in enterprise environments.
• Deep understanding of Salesforce modules (Sales Cloud, Service Cloud, Field Service, Experience Cloud).
• Proven experience in platform governance, integration, and lifecycle management.
• Strong knowledge of Apex, Lightning Components, APIs, and data modeling.
• Salesforce certifications (e.g., Platform App Builder, Technical Architect) preferred.
• Excellent communication, stakeholder management, and leadership skills.
• Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• This is a remote position

• Experience supporting multi-brand operations and scalable architecture.
• Familiarity with enterprise tools such as Confluence, Jira, Smartsheet, Qlik, and ServiceNow.
• Experience with 3rd party integrations including AWS, custom REST APIs
• Prior involvement in field service optimization, dispatch logic, and mobile workforce enablement.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

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Position Location:

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Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.