Technical Operations Engineer

Job Title: Technical Operations Engineer
Location: Remote, US (PST preferred for customer coverage)
Department: Engineering 
Type: Full-Time, Exempt
Experience: 3+ Years
Salary Range: $95,000 - $115,000 / year (+equity, benefits)
Core Hours: 9 AM - 1 PM PST / 12 - 4 PM EST

About tvScientific

tvScientific is the first and only CTV advertising platform purpose-built for performance marketers. We leverage massive data and cutting-edge science to automate and optimize TV advertising to drive business outcomes. Our solution combines media buying, optimization, measurement, and attribution in one, efficient platform. Our platform is built by industry leaders with a long history in programmatic advertising, digital media, and ad verification who have now purpose-built a CTV performance platform advertisers can trust to grow their business.

Role Summary

We’re looking for a Technical Operations Engineer to help scale and execute our technical operations processes. This role is ideal for someone who’s customer-obsessed, energized by solving technical challenges, and eager to grow their career in a fast-paced startup environment. You’ll report to the Manager of Technical Operations and work closely with cross-functional teams across Engineering, Product, and Customer Success.

Our team is looking for someone based in the Pacific time zone to provide coverage to West Coast customers.

What You'll Do

• Serve as a technical advisor for customers, helping design and develop complex integration solutions
• Build strong relationships and troubleshoot customer issues throughout onboarding, launch, and beyond
• Provide hands-on technical support to ensure successful data flow and integration

Internal Operations & Collaboration

• Partner with Product and Engineering to develop specs for new features and integrations
• Lead and contribute to cross-functional projects that span infrastructure, delivery, and support
• Automate and optimize internal workflows and technical operations processes
• Translate business needs into actionable reports and dashboards
• Collaborate across teams to prepare and deliver data-driven insights
• Write and debug advanced SQL queries for internal and external reporting
• Investigate data issues and provide clear recommendations or resolutions
• Manage automated report generation and distribution

Partner Integrations

• Lead external partner integration projects, from gathering requirements to coordinating with external engineering teams
• Collaborate with internal stakeholders to evaluate partnership opportunities and ensure seamless technical alignment

Education & Enablement

• Act as a subject matter expert across Engineering, Sales, and Customer Success
• Improve internal and customer-facing documentation to reduce friction and ticket volume
• Communicate technical concepts clearly to both technical and non-technical audiences

You’ll Be Successful in This Role if You Have/Are

• Strong technical problem-solving skills and ability to adapt quickly to new technologies
• Ability to turn business needs into functional and scalable solutions
• Proven experience with relational databases and query engines (e.g., AWS Athena)
• Advanced SQL skills; ability to write complex queries for analysis and reporting
• Experience working with programming languages (e.g., Python, JavaScript)
• Hands-on experience with AWS infrastructure and tools (e.g., S3, Athena, Quicksight)
• Experience with BI/reporting tools (e.g., Looker, Snowflake, GCP)
• Strong communication skills—especially in a remote, cross-functional environment
• Comfortable presenting technical insights to internal teams and external clients

Culture and Benefits

At tvScientific we believe people do their best work when they feel challenged and engaged by their day to day responsibilities, when they’re surrounded by smart, hard working people, and when they have a healthy work life balance. Our company culture and benefits package reflects these beliefs.

• Full health, dental, and vision insurance - up to 95% funded by the company for employees.
• Employee stock option program.
• Company-sponsored retirement plan with a matching contribution program through Fidelity Investments.
• 12 annual paid holidays (including 2 flexible days).
• Generous PTO policy (get your work done and take the time you need).
• A remote-first environment that allows employees flexibility to work from most places in the US.

As tvScientists We Are...

• Big Thinkers: We believe in setting audacious goals and envisioning transformative change.
• Radically Transparent: We value transparency in all aspects of our business. We foster a culture of open communication, honesty, and accountability.
• Performance-obsessed: We are passionate about achieving exceptional results. We strive for excellence in everything we do and set high standards for ourselves.
• Data-driven: We embrace the power of data, science, and technology as crucial drivers of our success.
• Trust Builders: We prioritize building and nurturing trust with our stakeholders. We understand that trust is the foundation of successful relationships and business partnerships. Through our actions, integrity, and commitment to delivering on promises.
• Forever Students: Challenge assumptions to look for solutions. We create a safe environment for experiments and risk-taking by our customers and employees.

tvScientific is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. tvScientific is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.