Technical Manager, PX Platform

Scopely is looking for a Technical Manager, PX Platform to join an ambitious new AAA cross-platform game remotely in Spain, Canada or Mexico.

At Scopely, we care deeply about inspiring play, every day – whether in our work environments alongside talented colleagues or through our deep connections with player communities. We are a global team of game lovers who develop, publish, and innovate the gaming industry, connecting millions of people worldwide daily.

We’re looking for a Technical Manager, PX Platform to help build and operationalize the systems that will power our global Player Experience organization. This role is focused on foundational execution through connecting tools, data, and in-game systems to build a cohesive, reliable platform for Player Support and Trust & Safety operations.

You’ll work closely with engineers, vendors, and player experience stakeholders to build out the PX platform and guide its transition from production and testing through launch, and support it as a live-service operation. You’ll manage integrations, automate workflows, and ensure our support platforms like HelpShift and GGWP are running smoothly and evolving alongside the game.

• Manage daily operations of PX systems including HelpShift, GGWP, JIRA, and Asana, driving reliability, integration quality, and process efficiency.
• Identify and implement opportunities to enhance service improvements with automation, machine learning, AI, and other emergent toolsets.
• Coordinate with Engineering, Product, and Analytics teams through shared sprint planning and PX tech reviews to implement and test integrations across game services and data systems.
• Gather and translate requirements from Player Support, Trust & Safety, and Live Operations teams into actionable technical tasks and timelines.
• Support vendor relationships, tracking deliverables, integration milestones, and technical documentation.
• Monitor data flows and APIs, flagging issues or opportunities for optimization and automation.
• Drive tool improvements, partnering with internal admins and engineers to enhance workflows, reporting, and configuration management.
• Partner with Legal and Security teams to ensure all PX systems remain compliant with global privacy and data standards.
  
• Maintain living documentation for configurations, integrations, and PX operational playbooks to ensure continuity and transparency.
• Report on project health, risks, and outcomes to key stakeholders within Player Experience and partner teams.
• Continuously evaluate new tools and features that can enhance player support scalability, automation, and insight.
  

• 3–5 years of experience as a Technical Program Manager or similar role supporting live-service or SaaS environments.
• Experience working on live-service or large-scale game or entertainment properties, especially competitive, cross-platform, AAA or equivalent
• Experience managing or supporting Customer Service platforms like HelpShift, Zendesk, or Salesforce.
• Familiarity with JIRA, Asana, and API integrations between support tools and internal systems.
• Strong organizational and communication skills with the ability to manage multiple technical workstreams and a collaborative approach to solving complex problems.
• Working knowledge of data privacy and security concepts (GDPR, CCPA).
• Comfort working cross-functionally with engineers, operations teams, and external vendors.
• A proactive, solution-oriented mindset with a focus on reliability and continuous improvement.
• Passion for games, player experience, and emerging tech in customer and trust operations.

• Familiarity with AI-driven support tools, LLM integrations, or data pipeline management.
• Experience integrating game telemetry or reporting systems into support tools.
• Experience with building automations, scripting, or data visualizations for player operations.
• Exposure to Trust & Safety or moderation tooling such as GGWP.
• Familiarity with Unreal Engine or live-service game infrastructure.