At SMA America, we believe in Energy that Changes. Since 1981, SMA has been developing innovative solar technology with a purpose -- making the installation, operation, and maintenance of photovoltaic power plants simpler, more reliable, safer and more cost effective. In the meantime, we’ve also been collecting awards as a great place to work, providing growth opportunities to our employees, and challenging conventional thought.
Our Service team is looking for a Technical Manager, Medium Voltage to support our customers across the US. If you want to join an award-winning company (including ranking 10th in the Global 100 Most Sustainable Companies), apply today!
PURPOSE OF THE POSITION
The Technical Manager is responsible for owning all technical issues related to medium voltage equipment, including switchgear and transformers, across the US install base. This role ensures timely updates to customers regarding the status of ongoing field issues, collaborates with field service engineers, MV dispatch, MV service providers and drives root cause analysis and corrective actions in collaboration with SMA-US Quality and HQ Quality and Technical Support. The Technical Manager will be the go-to expert for troubleshooting, technical support, and resolution of complex medium voltage equipment issues, ensuring that customer expectations are met, service quality is maintained, and operational excellence is achieved.
PRIMARY DUTIES / RESPONSIBILITIES
Ownership of Medium Voltage Issues:
- Take full responsibility for all medium voltage switchgear and transformer-related issues across the US install base.
- Act as the central point of contact for internal teams, customers, and service providers for escalated medium voltage technical issues. Customer Communication and Issue Updates:
- Provide regular status updates to customers on the progress of field issues, ensuring transparency and clear communication on next steps and resolution timelines.
- Manage customer expectations effectively, ensuring all technical challenges are addressed and resolved promptly.
Field Support and Troubleshooting:
- Support medium voltage field service engineers by offering technical guidance and expertise on complex field issues.
- Assist and mentor field service teams to troubleshoot and resolve technical problems, ensuring high-quality service delivery.
- Coordinate with service providers to ensure timely response to field issues and technical support.
Root Cause Analysis and Corrective Actions:
- Collaborate with headquarters (HQ) in Kassel and other engineering teams to establish clear root cause analyses for technical failures or recurrent issues.
- Ensure swift and accurate corrective actions are identified and implemented to prevent future occurrences.
- Drive process improvements and feedback loops to continually improve the service and support provided for medium voltage equipment.
Technical Expertise and Training:
- Stay current on industry trends and developments related to medium voltage switchgear, transformers, and other related equipment.
- Develop and deliver internal training materials to upskill the field service engineers and team members on handling medium voltage issues effectively.
Collaboration with HQ:
- Work closely with the R&D and technical teams at HQ to ensure accurate knowledge transfer and timely problem resolution for medium voltage equipment.
- Ensure all technical issues are well-documented and feedback is shared with the product and engineering teams to improve future product offerings and service solutions.
REQUIRED TRAINING AND REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)
- Bachelor’s degree in Electrical Engineering or related field. Master’s degree preferred.
- 5-7 years of experience in the field of medium voltage electrical systems, with a focus on switchgear and transformers.
- In-depth knowledge of medium voltage equipment, with experience in installation, maintenance, troubleshooting, and technical support.
- Proven experience in customer communication, especially in high-pressure or complex technical situations.
- Experience in managing and supporting field service engineers or technical teams. Strong ability to work cross-functionally with internal teams (engineering, R&D, customer service) and external stakeholders (customers, third-party service providers).
- Demonstrated ability to identify the root cause of technical issues and implement corrective actions efficiently.
- Ability to create and maintain technical reports, issue logs, and action plans.
ADDITIONAL DETAILS •
- Salary Range: $95,000 - $122,500 annually.
- Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc.
- Fully remote in the US.
Our EEO Policy
We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.
In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.
Our Privacy Policy
During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.
If you have any question regarding our privacy policy, please contact us at [email protected]
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