Technical Customer Success Manager

We are looking for a Technical Customer Success Manager to join our USA team!

• Are you passionate about program delivery and adoption?
• Do you enjoy resolving issues tailored to client needs and building long-term relationships with customers?

Who we are:

SAI360 is giving companies a new perspective on risk management. By integrating Governance, Risk, Compliance (GRC) software and Ethics & Compliance Learning resources, SAI360 can broaden your risk horizon and increase your ability to identify, manage, and mitigate risk. See risk from every angle. Visit www.sai360.com.

Think you’re a fit for SAI360?

The primary objectives and responsibilities of a Technical Customer Success Manager includes:

• Develop a deep understanding of our GRC customer’s business requirements and goals;
• Champion client requests;
• Represent client interests in product and service solution planning initiatives;
• Solving basic to intermediate issues accordingly and escalating issues to appropriate Service management teams;

• Manage assigned client relationships to ensure the highest level of service;
• Drive adoption, engagement, and satisfaction with SAI360 products and services through proactive activities and structured touchpoints;
• Understand customer objectives and translate them into business outcomes;
• Build strong long-term relationships with customers through strategic communication and tailored issue resolution;
• Liaise with internal teams to ensure solutions are delivered per agreed scope and timelines;
• Partner with Account Managers to facilitate renewals, drive revenue growth, and identify upsell/cross-sell opportunities;
• Travel to priority customers (approx. 10%) to strengthen relationships and lead value-driven discussions;
• Track and report customer initiatives in Salesforce.

What you’ll bring to the table:

• Proven experience in a consultative, customer-facing role, ideally in technology or SaaS.
• Knowledge of Governance, Risk, and Compliance (GRC) challenges and solutions.
• Familiarity with Microsoft Office 365, Salesforce, Zendesk, and remote meeting tools (Teams, Zoom).
• Technical knowledge of SQL queries and Power BI is a key requirement.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to collaborate and influence across all levels of an organization.
• Self-starter with strong initiative and accountability.

Why you should apply to SAI360:

Alongside a remote-first hiring strategy and competitive salary package, we offer a wide variety of employee perks including –

• PTO leave;
• Quarterly wellness days;
• EAP program;
• Healthcare benefits;
• Bonus incentives;
• 401k matched;
• Pet insurance;
• FSA Account;

As required by applicable Pay Transparency laws, the base salary range for this position is $70,000- $85,000 plus opportunities for bonuses or commission. Exact compensation may vary based on skills, experience, and location.