Technical Communicator

Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
Now we just need you!
As an IDeaS Technical Communicator, you are the creator and manager of a wide range of
content that enables IDeaS clients to recognize the value of our products. You will use your
creativity, data-driven insights, and communications expertise to create content experiences that are informative, effective, and memorable.
What you'll be doing...

• Develops and manages collections of information products, such as online help, in product guidance and messages, job aids, visual aids, and videos.
• Translates complex technical topics into concise, clear language.
• Conducts research and asks questions of subject matter experts to gather information and recognizes the need for additional information.
• Follows product release cycles and networks with internal teams to document product changes and determine the need for revised or new information products.
• Writes and publishes release notes in conjunction with product release cycles.
• Provides feedback to product teams to improve product usability. May write User
• Interface content, such as error messages.
• Contributes to quality assurance of information products and recommends revisions to scope, format, and content.
• Builds technical knowledge and troubleshooting skills to use content development tools effectively.
• Leads audits and conducts maintenance tasks on information products.
• Evaluates effectiveness of materials through metrics and reporting.
• Understands technical communication principles, conventions, processes, delivery

methods, and tools.

• References usage metrics to prioritize content needs and priorities.
• Collaborates with members of the Learning Experience Design team to ensure a cohesive learning and performance support experience.
• Creates and tracks status of project related tasks to manage workload and communicate progress to stakeholders and managers.
• Tracks project contribution time to support accuracy of utilization metrics.
• Ensures effective communication methods and approaches are used to yield the best results for users' comprehension.
• Follows writing standards and styles, including grammar, content structure, and style guides.
• Acquires knowledge of hospitality industry and IDeaS lexicon appropriate to assignments.
• Performs other duties as assigned.

What you'll bring to us...

• A Bachelor's degree or higher in writing, professional communications, or hospitality.
• 5+ years of Technical Communications experience or three years of experience in a hospitality field with communications responsibilities.
• Experience with all aspects of technical communications: writing, editing, knowledge of grammar, publishing, layout, design, and graphics.
• Demonstrated knowledge of technical communications tools and technology, including MS Office tools, Help Authoring Tools, and versioning platforms. Preference for additional experience with in-product guidance technologies such as WalkMe.
• Technical ability and flexibility to adopt, use, and troubleshoot tools and processes.
• Understanding of Agile processes, including managing tasks in an iterative environment.
• Ability to contribute to and incorporate style guidelines.
• Excellent organizational, time management, research, planning, and interpersonal skills.
• Ability to work as an independent team member on multiple concurrent projects, prioritize, determine methods, manage schedule, and resolve issues to meet defined deadlines.
• Ability to Trave: 10%

We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States , and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights .
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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