Technical Communications Sr. Specialist

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ®  app daily.

This role is within Chamberlain Group's Marketing function. The Technical Communications Sr. Specialist is responsible for creating and maintaining world-class product documentation, manuals, guides, and service documentation. A successful incumbent is expected to (i) Write and revise owner’s manuals, instruction sheets, quick-start guides, and labels according to company/department standards and (ii) Work closely with product managers, document control, and NPD Teams to implement new and revised technical publications in a timely manner. Education requirements include: Associate’s degree (A.A.) from a two-year college or university in arts or related field; Experience requirements include: 3+ years work experience with Macintosh and PC platforms

Job Responsibilities:

• Responsible for writing and editing content for technical publications

• Develop and create owner’s manuals, instruction sheets, quick-start guides, and labels according to company/department standards

• Work closely with product managers, document control, and NPD Teams to implement new and revised technical publications in a timely manner

• Ensure consistency in style, tone, formatting, and structural standards across product documentation

• Actively participates in keeping department on schedule and meeting objectives

• Review BOMs for products

• Coordinate and work with vendors to create print and digital layouts

• Coordinate and work with localization software and vendors to create multi-lingual documentation

• Maintain essential correspondence related to project/product development

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Job Requirements:

• Associate’s degree (A.A.) from a two-year college or university

• 3+ years work experience with Macintosh and PC platforms.

• 3+ years work experience in technical writing

• Exceptional writing, editing, and communication skills

• Working knowledge of Flash and Dreamweaver, HTML & CSS

• Knowledge of principles and practices of graphic design

• Translate complex technical specs and procedures into clear, audience-appropriate language

• Stay current on best practices in technical communication and documentation

• Preferred: Experience with localization projects and software

#LI- Onsite - Tucson, AZ

#LI-MD1

The pay range for this position is $56,800.00 - $91,675.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.