Technical Business Analyst

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed.

Services:

• Teaching

• Learning Solutions

• Data Systems

• IT Solutions

• Financial Solutions

• Equity in Education

• Equitable Education

• Recovery Services

The Technical Business Analyst (TBA) will support the Product Team within the School-Based Services (SBS) Center of Excellence (COE). This position will focus on gathering and writing business requirements and specifications (functional and non-functional) for development, supporting defect/support tickets, performing user acceptance testing (UAT) and scheduled regression testing, along with other technical requests. The Technical Business Analyst role will report to the assigned SBS Product Lead. This position works alongside other Operations, Program Integrity, Client Success, and Product positions including Product Implementation staff, Development, and Quality Assurance (QA) staff.

Responsibilities: 

The Technical Business Analyst will perform a variety of activities including, but not limited to: 

• Creates requirements-gathering documents to identify business and user needs for assigned Product(s) – Ex. EasyTrac, UBS, RMTS/Claiming System, TPA Products 

• Creates functional specifications and documentation to clearly convey scope and requirements to development and QA teams. 

• Creates wireframes or prototypes using Axure RP, or related tools. 

• Gathers and adapts business requirement feedback from key stakeholders for new development (ex. Project teams, other COE teams) 

• Coordinates with developers, QA teams, and users to plan and execute test processes, ensuring functionality successfully passes quality assurance and user acceptance testing. 

• Performs deployment verification on Production site(s). 

• Conducts internal trainings and develops release notes for new features – ‘Train the Trainer’. 

• Assists Product Leads with writing user stories for new features. 

• Assists with R&D with client focus groups, requirements-gathering on features/topics, if needed. 

• Performs Tier 3 product troubleshooting and triage, including verifying replication steps, communicating with requestors. 

• Prepares and posts defects/support requests. Manages through to completion and release. 

The successful candidate will demonstrate the following skills: 

• Ability to work collaboratively within a team and independently (with peers, staff, clients, and leadership). 

• Ability to work efficiently so that tasks and projects are completed on time and accurately. 

• Proven ability to take initiative and seek solutions. 

• Ability to develop competencies across assigned PCG Products (ex. EasyTrac, UBS, Claiming System, TPA). 

• Strong analytical skills, including the ability to analyze, organize, and present data. 

• Strong attention to detail. 

• Organization, planning, and time management skills. 

• Effective communication skills (presentation, facilitation, and written), including client-facing communication as required. 

• Curious to learn multiple state, product, and program functions. 

• Ability to build and maintain business relationships. 

• Ability to use sound judgment in completing tasks and when to seek guidance from Product Leads when needed. 

Preferred Experience: 

• 3+ years of business analysis and/or product design experience. 

• Knowledge or experience using EasyTrac, UBS, RMTS/Claiming System, TPA preferred. 

• Proven record of excellence in documenting, designing, and delivering technical solutions. 

• Experience with wireframing/prototyping tools such as Axure RP or Balsamiq suggested or ability to quickly learn. 

• Knowledge of Asana, JIRA, and other project tracking tools preferred. 

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.