Technical Business Analyst (USA - Remote)

What will you be doing?

• Gather, analyze, and document detailed business and functional requirements, anticipating technical feasibility, architecture, existing modules, and dependencies. 
• Conduct fit/gap analyses to align business needs with system capabilities. 
• Decompose requirements into clear, self-contained user stories ready for development. 
• Create and maintain comprehensive process flow diagrams, data models, and use cases. 
• Partner with developers and stakeholders to design scalable business solutions. 
• Lead the design and execution of User Acceptance Testing (UAT), partnering with business stakeholders to ensure solutions meet functional expectations and readiness standards. 
• Support quality assurance efforts to ensure alignment with business requirements. 
• Collaborate closely with QA team to support system testing, troubleshoot defects, and ensure high-quality, reliable deliverables. 

What experience and qualifications should you have?

• Bachelor’s degree in business administration, information systems, computer science, or a related field. 
• 6-8+ years in business applications, business systems analysis, technical business analysis, or systems analysis.  
• Experience with the full SDLC lifecycle, from requirements to production support. 
• Minimum of 4 years of hands-on experience working with Salesforce. 
• Experience translating and mapping business requirements into well-defined user stories and functional solutions within Salesforce. 
• Some experience supporting or working with system integrations, including platforms such as NetSuite and MuleSoft. 
• Demonstrated ability to translate complex business requirements into clear documentation, user stories, and functional specifications. 
• Strong experience partnering cross-functionally with business stakeholders, developers, and QA teams. 
• Experience designing and executing UAT and supporting quality assurance efforts. 
• Experience in ASANA is a plus. 

What skills and abilities should you have?

• In-depth understanding of ERP/CRM technical architectures, including Salesforce, NetSuite, and MuleSoft. 
• Solid understanding of API and integration concepts, with the ability to assess cross-system dependencies and data flows. 
• Strong requirements gathering and analytical skills, with the ability to quickly understand business processes and translate them into functional solutions. 
• Excellent communication and interpersonal skills, with the ability to engage effectively with both technical teams and non-technical stakeholders. 
• Proficiency with Agile/Scrum methodologies and project management tools. 
• Strong SQL knowledge with the ability to write queries and reports. 
• Advanced proficiency with MS Office Suite (Excel, Word, PowerPoint, Visio). 

What other skills should you have?

• Strong analytical, problem-solving, and decision-making abilities. 
• Excellent written and verbal communication skills. 
• Proven ability to communicate complex technical concepts to non-technical audiences. 
• Demonstrated experience creating detailed business process documentation and data flow diagrams. 
• Ability to manage multiple priorities, projects, and deadlines effectively. 

Your Alignment with our Gurobi Core Values:

• Customer Focus: Verbal & written communication skills that bring clarity and build trust. 
• Power of the Team: Motivated with a team-oriented mindset that aims to both inspire and be inspired by others. 
• Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team.  
• Dedication: Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance.  
• Integrity: Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility.