Technical Advisor II

Technical Advisor II

North- Remote, MI

*The shift for this role is 12:30-9pm ET Mon, Tue, Wed, Sat, Sun*

What you'll be doing: 

• Provide advanced technical support and troubleshooting for multiple point-of-sale (POS) solutions within an allotted amount of time such as; terminals, software applications, gateways, and semi-integrated solutions.

• Diligently manage customer cases within the Customer Relationship Management (CRM) tool, and communicate any perceived delays to management immediately upon identification.

• Interact with multiple departments and provide strategic insight to solve enterprise-wide issues that impact our customer base.

• Identify technical issues through feedback while engaging with customers and sales partners who request to escalate service challenges.

• Serve as an escalation point for internal customers and work on time sensitive matters with advanced technical issues and provide detailed information on solutioning. 

• Partner with the Sales and Product teams to prepare the contact center for new product releases including Product User Acceptance Testing (UAT) and features needed for development.

What we need from you:

• Bachelor’s degree or equivalent experience.

• Minimum one (1) year of experience in a technical support, internal help desk, or desktop support role.

• Preferred experience in POS technical support

• Strong technical aptitude and ability to explain processes to others.

• Ability to adapt quickly to change and manage stress effectively.

• Excellent problem solving skills with the ability to quickly learn new software and operating systems.

• Ability to complete tasks with minimal guidance.

• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

Hourly Range: $22.00- $25.00

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

What we offer: 

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Please note: North is a US based company and this role is not eligible for current or future sponsorship.

Let’s go North, together. 

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Who we are: 

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com

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