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Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
It's Magic
While some may call it a trick, we know it’s something more. At Cisco Meraki, "magic" is the result of our people’s energy and passion. It's crafted by the innovation, collaboration, and drive of our team, who together build a dynamic community and empower us to address interesting challenges for our customers. We see it unfold as technology seamlessly integrates, challenges transform into intuitive solutions, and everyone is valued for their outstanding contributions.
Our culture
At Cisco Meraki, we empower organizations of every size and industry to build seamless, impactful digital experiences for their customers and teams. Our innovative platform simplifies complex technologies, making them feel effortless—almost like magic. We thrive with a culture of collaboration, inclusivity, and flexibility. This approach enables us to create secure, accessible, and forward-thinking solutions that make a difference. By fostering an environment where creativity and diverse perspectives are celebrated, we help passionate individuals focus on what matters most: driving meaningful outcomes in an increasingly connected world.
What we offer
Our diverse, forward-thinking team designs technology that allows customers to focus on what truly matters. We thrive in an environment that values bold ideas, embraces challenges, and prioritizes collaboration to help our customers reach their goals with confidence and clarity.
Join us
Believe in magic? Join us. You belong here (You probably knew that already).
Don’t believe in magic? Join us and start creating the kind of magic you can believe in.
Cisco Spaces
Cisco Spaces is a ground-breaking cloud platform that revolutionizes the way businesses interact with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes at a global scale by demonstrating their existing Cisco infrastructure.
About the Role
As a Technical Adoption Manager, you will play a meaningful role in ensuring our customers understand, deploy, and adopt the Cisco Spaces OS. Your role involves close collaboration with various teams to support and guide customers through the adoption process, addressing their needs and ensuring they achieve their desired outcomes. You will be responsible for the deployment and success of use cases across a range of personas, environments, and verticals. You will work across different Cisco technologies to deliver use cases that include asset tracking, conference room utilization, and wayfinding.
Responsibilities
- You will be the person responsible for deploying the Spaces OS for our customers
- Coordinate and create plan for implementation, ensuring alignment with their goals and growing the value of their Cisco infrastructure
- Serve as the primary point of contact for customer communication to the Spaces BU during the engagement
- Collaborate with sales, engineering, and product teams to address customer needs
- Develop training materials to assist customers in using the platform optimally
- Identify & resolve technical issues with the customer, with the ability to escalate to relevant teams when necessary
- Maintain strong communication with customers, ensuring they are advised and supported throughout their journey
Minimum Qualifications
- Strong technical knowledge & hands-on experience with Cisco networking or collaboration tools: including ability to deploy and troubleshoot Wireless, Webex, or Switching
- Existing knowledge of the Cisco Spaces platform and typical customer use cases
- Excellent understanding of how customers use digital platforms for various applications
- Outstanding communication and organizational skills
- Ability to set expectations with customers to propel them forward in their adoption journey
- Experience in training, creating documentation and other collateral, and customer support or management
- An in-person, practical approach to problem-solving with a strong sense of ownership
Preferred Qualifications
- Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field
- Preferred: Experience deploying Cisco Spaces in a customer environment
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Compensation Range:
$149,600—$214,100 USD
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
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