Technical Account Specialist

Who We Are
At adMarketplace, our mission is to deliver the most engaging consumer search experiences while empowering advertisers to measure media performance accurately. Today, millions of people worldwide engage with our exclusive, transparent media placements across the internet's leading browsers, shopping apps, and review sites.
Our award-winning culture is built around five core values (known as our 5C's): Curiosity, Collaboration, Creative Conflict, Commitment, and Competitiveness. With these guiding values, adMarketplace seeks to empower our team to reach their full potential through continued learning, and the opportunity to do their best work.
What You'll Do:

• Support the post-sales technical strategy and assist in aligning with partners, ensuring mutual roadmaps are clearly communicated and understood.
• Assist in managing the integration lifecycle, from scoping and requirements gathering through implementation and post-launch monitoring, under the guidance of senior team members.
• Help evaluate partner technical capabilities and surface opportunities for optimization and enhancement, particularly around AI-driven search monetization.
• Provide first-level technical support and guidance to partners during onboarding and integration, including troubleshooting and escalating issues as needed.
• Monitor integration performance and work with internal teams to identify areas for improvement that drive revenue and operational efficiency.
• Contribute to the development and upkeep of technical documentation, support materials, and best practices for internal and external use.
• Partner with account managers and product teams to understand partner needs and propose appropriate technical solutions using adMarketplace's products.
• Clearly communicate technical concepts to both technical and non-technical stakeholders, ensuring alignment on goals and deliverables.

Qualifications:

• 1-2+ years of experience in a technical support, integration, or client-facing technical role in the digital media or advertising industry.
• 2+ years of professional experience writing and running SQL queries (working experience required, not limited to academic projects).
• Working knowledge of Excel and Tableau (or similar BI/visualization tools).
• Experience in Python is a strong plus.
• Foundational understanding of APIs, databases, system infrastructures, and architecture.
• Familiarity with web technologies (HTML, JavaScript, APIs), ad tech protocols (OpenRTB, VAST, VPAID), and data formats (JSON, XML) is a plus.
• Bachelor's degree in a technical or related discipline preferred.
• Strong communication skills-written, verbal, and listening-with the ability to break down complex topics for varied audiences.
• Self-starter with strong troubleshooting skills and the ability to support partners through integration challenges.
• Demonstrated ability to manage multiple tasks and deliver high-quality results in a fast-paced, collaborative environment.

*Compensation Range: $70,000 - $90,000 + Bonus & Equity
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Join Us
adMarketplace has been named as one of the best places to work in New York City by Built In and Crain's- the latter of which have recognized us the past three years straight! AMP is currently experiencing triple digit growth, and it's never been a better time to join our team!
We offer a robust continuing education program, management training, regular company-wide lunch and learns, and well-defined career paths to ensure all our employees have an opportunity to grow.
At adMarketplace, we play to win, but we learn from our setbacks. Our commitment to a collaborative environment means no one succeeds alone, and no one fails alone either.
We know you've come to expect comprehensive healthcare, wellness programs, paid time off, commuter benefits, and 401k matching from any company, so it's a good thing we offer all of that and so much more. adMarketplace offers Summer Fridays, catered lunches, a fully stocked kitchen, ZogSports teams, happy hours and corporate retreats to encourage a strong work/life balance.
No Third Party Recruiters. We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
*This range represents the low and high end of the base salary someone in this role may earn as an employee of adMarketplace in the New York office. Salaries will vary based on various factors including but not limited to professional and academic experience; training; associated responsibilities; and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.