Technical Account Manager

Here at Malwarebytes, we believe that when you’re free from threats, you’re free to thrive. It all started in 2008 with one person who needed help with a malware infection, and a community coming together to find solutions. In that moment in time a product was born for all people, with a mission to rid the world of malware. Our product has since grown and evolved, from removing malware, to protecting devices, to ever-changing prevention.

About Malwarebytes Inc.

Malwarebytes began after our founder, Marcin Kleczynski, accidentally infected his parents’ computer while downloading a video game as a teenager. At the time, there was no product that could fully solve the problem, so he set out to build one. That early experience shaped our mission: to create protection that works when people need it most.
Since then, the digital threat landscape has only grown more complex. Attackers are faster, stealthier, and more sophisticated, while traditional solutions often overwhelm people with complicated tools and settings. At Malwarebytes, we believe protection should be both powerful and refreshingly simple because if security feels too hard to use, people will not use it. That is why our aspiration is always to stay one step ahead: cutting through the noise, stopping threats others miss, and delivering peace of mind in an unpredictable digital world. 

Malwarebytes is looking for..

A dynamic Technical Account Manager to act as the primary point of contact for partners, ensuring smooth communication and addressing their needs proactively.

What You Will Do:

• Gather partner requirements and collaborate with internal teams to deliver customized product solutions.
• Drive end-to-end project management for partner-related initiatives, ensuring milestones are met and expectations are exceeded.
• Provide technical guidance and expertise to partners, ensuring they fully understand and utilize our product offerings.
• Lead partner meetings, deliver progress updates, and maintain accountability for project success.
• Monitor partner satisfaction and identify opportunities for further collaboration or improvement.

Skills You'll Need to Have:

• Minimum 3 years of experience in project management, account management, or a similar role working directly with customers or partners.
• Strong product knowledge and/or technical abilities to communicate effectively with both technical and non-technical stakeholders.
• Exceptional communication skills with the ability to explain complex concepts clearly.
• A natural leader who takes accountability and drives results with enthusiasm and precision.
• Highly organized with a proven ability to manage multiple projects simultaneously.
• Bachelor’s degree in a relevant field is required; additional certifications or technical training is a plus.

Perks & Benefit:

• Comprehensive medical, dental, and vision insurance coverage 

• Employee Referral Bonus Program   

• Wellness programs    

• 401k and employer matching for (US Employees) 

• Comprehensive Time Off policy 

• An opportunity to do something great for yourself and the world! 

(Benefits and Perks subject to change by country/region) 

Legal Language: 

(US Employees Only)

Applicants have rights under the Federal Employment Laws: 

• Employee Polygraph Protection Act   

• Know Your Rights: Discrimination is Illegal   

• Family and Medical Leave Act (FMLA) 

This is to affirm our policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws and regulations. 

Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.