Team Manager, AI (Remote, Canada)

APPLICATION DEADLINE: Friday, April 17th at 5:00pm central time, we encourage you to apply soon if interested.

We recognize that job searching can sometimes feel uncertain and are committed to keeping you informed throughout the process. Thank you for considering M-Files as your next career opportunity.

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. 

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

We are expanding our AI capabilities to build the next generation of intelligent, automated solutions for knowledge workers worldwide.

Why Join Us?

• Global Impact: Lead AI initiatives powering solutions used by thousands of organizations worldwide
• Cutting-Edge Technology: Drive AI/ML innovation in a cloud-native enterprise SaaS environment
• Leadership Opportunity: Build and scale a high-performing AI team within a global product organization
• Growth & Influence: Shape the future of AI-driven knowledge work

Summary of the Role

This is a unique opportunity to lead applied AI initiatives that shape the future of context-first document management and AI-driven information management at scale.

We are seeking an experienced AI Team Manager to lead and grow a team of AI engineers and data professionals focused on delivering scalable, production-grade AI capabilities embedded into M-Files products.

This role combines technical leadership, people management, and strategic execution, partnering closely with Product, Engineering, and Platform teams to deliver scalable AI capabilities aligned to business outcomes.

Key Responsibilities

AI Strategy & Execution

• Translate product and business objectives into an actionable AI roadmap.
• Lead the design, development, and deployment of AI/ML solutions in production.
• Ensure AI initiatives drive measurable product KPIs and customer value.
• Promote best practices in model lifecycle management, evaluation, monitoring, and governance.

Technical Leadership

• Provide architectural guidance for AI systems, including LLM integrations, ML pipelines, and cloud-native AI services.
• Oversee experimentation frameworks (A/B testing, model validation, performance benchmarking).
• Ensure high standards in code quality, reproducibility, security, and scalability.
• Drive adoption of MLOps practices and tooling (e.g., MLflow, CI/CD for ML, observability).

Team Leadership & Growth

• Build, mentor, and develop a high-performing AI team.
• Foster a culture of ownership, collaboration, and continuous learning.
• Support career development, coaching, and performance management.
• Partner with recruiting to attract top AI/ML talent.

Cross-Functional Collaboration

• Work closely with Product Managers to prioritize AI investments and align on outcomes.
• Collaborate with Engineering and Platform teams to ensure seamless AI integration into core product architecture.
• Communicate technical strategy and results clearly to both technical and non-technical stakeholders.

Required Skills & Qualifications

• Proven experience leading AI/ML teams in a SaaS or technology environment.
• Strong hands-on background in machine learning, applied AI, or data science.
• Experience deploying AI solutions to production environments at scale.
• Solid understanding of MLOps, cloud platforms, and modern data architectures.
• Proficiency in common ML frameworks (e.g. TensorFlow, PyTorch, or similar).
• Strong leadership, coaching, and stakeholder management skills.
• Ability to translate complex AI concepts into clear business value narratives.

Nice-to-Have

• Experience with LLMs and generative AI applications in enterprise environments.
• Familiarity with Databricks, MLflow, or similar ML platforms.
• Knowledge of SaaS product metrics and PLG strategies.
• Experience working in Agile development environments.

Participation in our Recruitment Process:

1.      Initial Screening w/People & Culture Team Member

2.      Internal Team Member(s) (Lead Architect + Software Engineer)

3.      Hiring Manager (Senior Director, Software Development)   

4.      Possible Final Interview w/Chief Product Officer or Chief Technology Officer  

*Estimated total candidate time investment: Approx. 3hrs

Why M-Files?

M-Files is a global company with Finnish roots, built around a product we are proud of.

You’ll have the opportunity to contribute to our continued growth while developing your own expertise in a collaborative, supportive environment.

Our guiding principles, Make It Happen, Help Others, Love Customers, are reflected in how we work every day, with transparency and strong team spirit at the core of our culture.

What We Offer

We offer a competitive total rewards package designed to support your health, well-being, and long-term financial goals.

• As a remote-enabled company, our employees enjoy the flexibility to support their work-life balance
• 10 paid company holidays
• 4 additional floating holidays to support individual flexibility and regional observances
• Paid parental leave
• Work-from-home support

Health & Wellness Benefits
Eligible team members have access to a comprehensive group benefits program, including:

• Extended health coverage (prescription drugs and paramedical services such as physiotherapy, massage therapy, and chiropractic care)
• Dental coverage (basic and major services)
• Vision care
• Employer-paid life insurance
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP) for mental health and wellness support

Retirement & Financial Benefits

• Group RRSP or retirement savings plan
• Employer matching contributions (up to a defined percentage)