Team Leader - Operations

Description and Requirements
Position Summary
Manage the accounting reconciliation processes. Responsible for supervisory support to associate accountants through transaction monitoring to deliver results as per SLA targets and timelines. Produce weekly open item reports. Review and approve monthly reconciliation statements. Ensure functioning of the reconciliation processes as per accounting principles.
Job Responsibilities
1. Manage teams and ensure quality and productivity targets are met.
2. Daily work allocation to team members.
3. Motivate team members and control attrition.
4. Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
5. Monitor and deliver on agreed service level metrics.
6. Provide coaching and feedback to team members to enable them to improve their performance.
7. Assist new hires such that they are productive on the floor in the shortest possible time frame
8. Handle escalations.
9. Provide inputs on process and system to the team members.
10. Client Interaction, where required at the level of Supervisors.
11. Ensure compliance with internal policies and procedures, external regulations and information security standards.
12. Collect and provide data required for various audits like ISO/COPC etc.
13. Ensure that all associate accountants in the process know their goals and how they are linked to the Organization's quality policy.
14. Effectively manage research/resolution/follow-ups for closure of open items.
15. Experience in area of Reconciliation, Intercompany Accounting, Monthly Wire Transfers, Journal Entry processing and Analytical Skills for monthly reports, GAAP & STAT Balance Sheet Certification needed.
Knowledge, Skills and Abilities
Education
• Graduates/ Post Graduates in Commerce, MBA (Finance) with accounting background required.
Experience
• Minimum 4 to 5 years' experience for TL / AM is required in relevant work field
Knowledge and skills (general and technical)
• Knowledge of the function, process and systems.
• Ability to use the desktop computer systems and MS Office suite.
• Problem solving skills.
• Strong Analytical skills.
• Conflict resolution skills.
• Coaching and Feedback ability.
• People management skills.
• Good written and verbal communication, proficiency in English language.
• Interpersonal communication.
• Prioritization and time management skills.
Other Requirements (licenses, certifications, specialized training - if required)
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Working Relationships
Internal Contacts
(and purpose of relationship):
• Associate accountants for monitoring performance, escalation handling, clarifying concerns, and providing feedback and support.
• Manager and AVP/VP for the purpose of settling issues left unresolved by self and monthly evaluation of performance.
• Other Team Leaders for the purpose of seeking cooperation and best practice sharing.
External Contacts
(and purpose of relationship) - If Applicable
• SME / Trainers at the client end for training.
• Banks all over the client home country for follow-up work for closure of open unreconciled accounting items.
• Client's various lines of businesses for follow-up work for closure of open unreconciled accounting items.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
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