Team Lead, Support Services

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Team Lead, Support Services, you will help ­­ provide the department with the necessary tools, leadership and guidance to reach the expectations for department. Every day you will, communicate with clients and all levels of management, have a full understanding of insurance follow-up and well developed inter-personal skills. To thrive in this role you must, have a working knowledge of billing, excellent communication and ensure strong client engagement.

Here’s what you will experience working as a Team Lead, Support Services:

• Ensure team production exceeds department standards and monitor for accuracy and timeliness.
• Motivate employees to enhance production and establish performance measures.
• Communicate objectives effectively and provide written and verbal feedback as needed.
• Address questions, complaints, and concerns, and report any issues affecting team or project operations.
• Possess knowledge of EOBs, CPT & ICD-9&10 codes, HCFAs, UB04s, HCPCS, DRGs, and authorizations/referrals.

Required Skills:

• High School Diploma or GED
• 1 year of experience

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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