Systems Operations Senior Manager

Wells Fargo is back in the office collaborating for fabulous outcomes.
This is a hybrid position and in the office three days a week.
There is no visa sponsorship or visa transfer for this position.
This role is firmly grounded in Site Reliability Engineering (SRE) principles, with automation serving as a critical enabler to eliminate toil, standardize operations, and ensure predictable, resilient service delivery at scale. The Systems Operations Senior Manager (SRE) is responsible for driving reliability, availability, and operational excellence across modern data, analytics, BI, and AI platforms by applying SRE best practices and leveraging automation to achieve smooth, measurable operational outcomes.
About the Role
The Systems Operations Senior Manager (SRE) is a people-first leader responsible for building, developing, and scaling high-performing operations teams supporting modern data, analytics, BI, and AI platforms. This role fosters a culture of reliability engineering, accountability, and continuous improvement while coaching managers and engineers to deliver consistent, high-quality operational outcomes. Through strong stakeholder engagement and clear operating rhythms, this leader aligns teams around shared objectives, transparent communication, and measurable impact.
In This Role, You Will
People Leadership & Team Development
Manage, coach, and develop teams of analysts, associates, and less experienced managers providing technical services and platform operations support.
Build leadership capability and guide a culture of accountability, continuous improvement, and talent development aligned to business strategy.
Manage allocation of people and financial resources to meet operational and strategic objectives.
Collaborate with and influence professionals at all levels across technology and business organizations.
Site Reliability Engineering & Platform Operations
Apply Site Reliability Engineering (SRE) principles as the primary operating model across modern data, analytics, BI, and AI platforms.
Implement, enable, lead, and scale SRE operations to ensure platform reliability, performance, scalability, and cost efficiency.
Leverage automation to eliminate manual toil, improve operational consistency, and enable predictable, repeatable service delivery.
Drive automation across monitoring, incident response, maintenance, and self-service operational capabilities in support of SRE objectives.
Partner with data engineering, platform engineering, and application teams to strengthen reliability, observability, and operational maturity.
Identify and recommend opportunities to enhance remote monitoring, management tooling, and periodic system reviews.
Operational Excellence & Metrics
Define, track, measure, and report operational OKRs, platform KPIs, and service health metrics aligned to business outcomes.
Use operational data, trends, and insights to prioritize improvements, reduce friction, and increase platform adoption and trust.
Establish a disciplined, metrics-driven operating rhythm including service health reviews and continuous improvement cycles.
Stakeholder Engagement, Risk & Governance
Engage and influence stakeholders, internal partners, and peers to deliver platform enhancements and operational improvements.
Ensure proactive, transparent communication regarding incidents, service performance, planned changes, and outages.
Determine appropriate operational strategies to meet moderate to high-risk deliverables.
Interpret, develop, and implement policies and procedures aligned to compliance, risk, and control requirements.
Perform network assessments, security audits, and system enhancement consultations.
Provide implementation support for key enterprise risk initiatives.
Required Qualifications
7+ years of experience in Systems Engineering and Technology Architecture, or equivalent demonstrated through work experience, training, military experience, or education.
3+ years of management or leadership experience
Demonstrated experience with Site Reliability Engineering (SRE) practices, including reliability, observability, error budgets, and toil reduction
Hands-on experience using automation to support SRE-driven operations, including automation frameworks, orchestration tools, cloud platforms, and CI/CD pipelines
Familiarity with modern UI frameworks, automated testing tools, service management platforms, and platform telemetry solutions
Proven ability to influence across organizational boundaries and communicate effectively with both technical and non-technical stakeholders.
Desired Qualifications
Drive platform modernization including cloud readiness, operational tooling, and intelligent automation.
Reduce manual toil through workflow automation, standardized operating models, and self-service platforms to improve service predictability.
Balance rapid experimentation with enterprise-grade controls, compliance, and risk management.
Serve as a role model for strong leadership behaviors and ethical AI practices.Posting End Date:
26 Apr 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.