Systems Operations Manager - Payments

About this role:
Wells Fargo is seeking a Technology Operations Manager - Trading Support.
In this role, you will:

• Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations
• Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services
• Identify and recommend opportunities for technology operations process improvement and development
• Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
• Leverage enterprise tools to digitize work-flows as appropriate, asset and configuration management, metrics and measurement of services including availability SLAs, OLAs, mean time to recovery, repeat incidents and issues
• Instill repeatable processes that consistently meet SLAs and OLAs
• Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
• Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
• Institute controls in partnership with Operation Risks to ensure risk management is sustainable
• Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
• Make decisions and resolve issues regarding resources, objectives and operations of technology operations to meet business objectives
• Interpret and develop policies and procedures
• Collaborate with and consult with peers, colleagues and multiple level managers
• Manage allocation of people and financial resources for technology operations
• Mentor and guide talent development of direct reports and assist in hiring talent.

Required Qualifications:

• 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of management or Leadership experience.

Desired Qualifications:

• 4+ years of experience leading and developing individual contributors in an IT or end-user services environment supporting trader floors
• Experience in leading a operation support in a Financial institution
• Abilities to lead and drive Operation efficiencies & improvements, and automations
• Ability to partner with senior leaders, business stakeholders, and peer organizations
• Experience contributing to or setting strategy and direction for the function
• Strong understanding of IT service operations, incident/problem management, and continuous improvement
• Ownership of processes, procedures, or service offerings with moderate-to-high complexity
• Ability to translate strategy into operational execution at scale
• Demonstrated risk management discipline and adherence to enterprise policies and controls
• Experience balancing business outcomes with risk and regulatory requirements
• Comfort operating in highly governed environment
• Experience with cloud technologies, including Azure, Google Cloud Platform (GCP), and AWS.
• Working knowledge of ServiceNow and Workday
• Proven management skills with ability to analyze issues or customer complaints and provide solution in a tactful manner
• Demonstrates the ability to communicate clearly and provide timely, effective updates to senior leadership
• Ability to Drive operational efficiency and improve productivity.
• Experience in Data Analysis utilizing Microsoft Suite, PowerBI
• Utilize data analysis and reporting tools to track operational performance, identify trends, and deliver meaningful insights to stakeholders through dashboards and executive summaries.
• Ability to generate Executive summaries and present it in PowerPoint Presentations.

Job Expectations:

• This position required to be in the office five days per week
• Relocation assistance is not available for this position
• This position is not eligible for visa sponsorship.

Posting End Date:
29 Apr 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.