Systems Engineer

Available Locations: Hybrid - Austin, TX
About the Team
The Support Operations engineering team sits within Cloudflare's Support organization and plays a critical role in how customers experience our products. We build intelligent automation systems and internal tools that help our customer-facing teams work more efficiently, while making it easier for customers to get fast, accurate solutions. Our engineers design and deliver systems that reduce friction in support workflows, drive measurable efficiency, and improve the customer experience at scale. We work in short, iterative cycles with clear success metrics and a sustainable pace. As part of a small, high-impact engineering team, you'll have the opportunity to make meaningful contributions from day one.
Skills, Knowledge, and Experience

• Proficiency in at least one of Go or TypeScript, with the ability to quickly learn and work across both.
• Experience building and maintaining full-stack applications, including front-end integration with back-end services.
• Solid understanding of system architecture principles (e.g., service decomposition, API design, data flows, scalability, reliability, security).
• Familiarity with databases (SQL and/or NoSQL) and patterns for data modeling, caching, and query optimization.
• Experience with RESTful APIs (GraphQL a plus), including design, implementation, and versioning.
• Understanding of observability practices (logging, metrics, tracing) and how to debug across distributed systems.
• Knowledge of cloud-native environments (containers, orchestration, CI/CD pipelines).
• Strong problem-solving and debugging skills with attention to code quality and testing.
• Ability to collaborate across teams in a support-focused environment-balancing engineering rigor with customer impact.
• 3-5 years of professional software engineering experience (or equivalent), ideally in roles involving systems development, platform engineering, or customer-facing tooling.

Don't meet every single requirement? That's okay, what matters most to us is finding great people who are eager to learn, collaborate, and make an impact. If you're excited about the role but don't check all the boxes, we encourage you to apply.