Systems Analyst III

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

Design, document, implement, tune, enhance and debug complex technology solutions. Provide system design, business process analysis and design support for developing solutions for interfacing business and computer application systems. Develop or modify procedures to solve the most complex business problems considering client needs, process analysis, design, simulation, application capabilities and industry requirements. Perform high-level system analysis and articulate findings to management. Perform as a technical Subject Matter Expert (SME) and lead work on all phases of systems analysis up to the enterprise level of the organization's business processes and systems. This is a technical expert role and not business-facing.

• Member of engineering team supporting CRC Specialty, CRC’s brokerage business.

• Support internal facing web applications (REDY and Quick Quotes) that helps our producers better support and service our retail agency partners.

• Focus is on working with product owners to translate business requirements into actionable user stories for UI designers and developers.

• Requirements work targeted at both existing and new capabilities.

• Applications are built on Microsoft stack, including Microsoft Azure and OpenAI.

• Hybrid position (80% remote, but must be willing to travel to office, if required).

Preferred locations: 1) Charlotte, 2) Atlanta, 3) Dallas.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Develop and articulate comprehensive designs to all levels of management within the organization and obtain approval for proposed solutions.
2. Provide direction to Systems Analysts to gather, formulate, define and design efficient and effective solutions to the most complex business problems.
3. Provide thought-leadership for assigned projects and applications to developers, other system analysts, operations, and other Technology areas.
4. Analyze complex requirements, plan and design large-scale business applications, using techniques such as structured analysis, data modeling and information engineering, with the end goal of creating applications that are Easy, Simple, Fast, Safe, Secure and Stable.
5. Ensure user experience considerations are incorporated into solution requirements and design.
6. Provide team members and users with assistance solving the most complex application-related problems, such as malfunctions and difficult to identify program problems.
7. Utilize a risk-based approach in all duties to minimize deployment risks.
8. Develop, document and revise flow chart’s system design procedures, test procedures and quality standards.
9. Review and analyze applications, including performance results, to locate code problems.
10. Develop test strategy (test plans, test cases, and test scripts) to comprehensively test assigned enhancements to business applications or provide guidance to a dedicated testing team on effective testing approach for assigned enhancements or problems. If applicable, thoroughly test assigned enhancements.
11. Serve as project leaders for all sizes of systems projects.
12. Maintain an expert knowledge of testing documentation and execution skills.
13. Coordinate the installation of application enhancements/releases of net new applications of moderate complexity.
14. Expand or modify applications to serve new purposes or improve work flow.
15. Assess the usefulness of the most complex pre-developed application packages and adapt them to a user environment.
16. Maintain an expert business and operations knowledge of direct and associated clients in order to add value in analyzing complex and highly integrated projects.
17. Architect technical solutions to complex problems.
18. Research and debug complex technical problems.
19. Stay current with emerging technologies, their strengths and weaknesses and their application to business solutions.
20. Produce cost/benefit analysis for system improvements to support comparison of alternative solutions and provide recommendations.
QUALIFICATIONS

• 10/10 with both verbal and written communication

• Incredible sense of curiosity with a natural desire to seek clarity

• Experienced working with business and IT leadership at all levels

• Experienced working with onshore and offshore engineering teams

• Affinity for working with agile methodologies

• Adept at documenting requirements as user stories

• High energy, with willingness to wear multiple hats and believes in continuous learning

• Commercial P&C insurance experience preferred

• Commercial P&C insurance brokerage experience is a strong plus

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Information Technology-related field, or equivalent education and related training
2. Ten years of experience and high proficiency with the following information technologies:
Information security best practices
IT performance/scalability principles
Relational database technologies
Principles of a service oriented architecture
Mainframe, distributed, Web, and/or networking technologies
Design tools and techniques
Application development methodologies
Technology testing and change implementation best practices
3. Excellent verbal and written communication skills
4. Strong collaborative and consultative skills
5. Ability to work independently or as a member of a team
6. Ability to lead, direct and train teams of Developers and Systems Analysts
Preferred Requirements:
1. Fifteen years’ experience with the above technologies
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than
50% of the time)
Standing
Occasionally (Less than
25% of the time)
Walking
Occasionally (Less than
25% of the time) Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to
10%

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

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