The System Administrator will provide IT support, manage assets and licenses, coordinate with support teams, and ensure compliance with IT policies.
REQUIREMENTS:
- 1-3 years relevant IT experience, preferably in the Helpdesk environment.
- Interest in solving hardware (laptops, printers, WI-FI) and software problems.
- Strong sense of responsibility and good time management skills.
- Provide support for company employees.
- Сoordinating with other support teams and departments to provide solutions to issues.
- Monitoring internal systems performance.
- Tracking tickets in queue and ensuring SLAs are met accordingly.
- Logging all service requests and updating tickets as needed.
- Understanding of IT Security importance.
RESPONSIBILITIES:
- Asset management.
- Licenses and IT agreements management.
- Communication with service and solution providers.
- Investigatingand troubleshooting incidents and issues related to end-user devices and systems/resources they use.
- Help with documentation and policies development.
- Ensuring that IT Policies are followed.
- Participate in IT insfrastructure and process modernization.
- Participate in IT Security Testing events and make proposals.
- Plan the day-to-day effectiveness of service provision and ensuring that targets are met.
- Participate in the creation of a unified technical support process in the company within 1st and 2nd Helpdesk level worldwide.
- Conduct a technical audit of the current situation in the locations (processes, cooperation with other teams), recommend improvements.
Top Skills
Helpdesk
It Security
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