Support Specialist (Corporate Travel)

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a Support Specialist. This is a remote position.

Roles and Responsibilities include, but are not limited to:

• Ensure that urgent ticketing queues, exchange queue, void queue, refund queue and error queue are being worked on throughout the day.
• Ensure when turning ticketing queues over to the next shift that all PNR’s from their shift are cleared out.
• Be logged into Airline call back queue throughout duration of shift.
• Contact carrier’s when tickets need to be opened, waivers need to be obtained and for situations that occur which cannot be handled internally.
• Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when carrying out ticketing duties.
• Maintain a professional friendly attitude and demeanor at all times while assisting coworkers/agents in a timely and accurate manner.

Competencies (Job Knowledge) 

• Knowledge of Galileo & Travelport+ GDS
• Knowledge of Airline travel sites, online booking and registration tools.

 Minimum Qualifications: 

• High School diploma or GED.
• Minimum 3 years of corporate travel consultant experience.
• Have the ability to learn new processes and procedures and effectively apply them to meet the needs of the client or organization.
• Good verbal and written communication skills,

Preferred Qualifications: 

• Associates or Bachelor’s degree
• At least 3-5 years of corporate or corporate travel consulting experience.
• A proven technical problem solver, who performs with calm and confidence under pressure.