Support Services Supervisor

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Are you detail oriented, process focused, and enjoy leading others?  Are you looking for an industry leading company that offers growth and stability?  LabCorp is seeking a Support Services Supervisor to join our team in Charlotte.  In this position, you will work in a patient-focused, fast paced, high production work environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives".

Job Summary:

This Support Services Supervisor supervises employees of Pre-Analytical, Front-End Systems.  The role is responsible for implementing and overseeing Front-End workflow processes and workstream optimization and managing personnel metrics and production metrics to ensure the discipline meets and sustains established Turn-Around-Times and Quality performance metrics.  This role will serve as a Resource across geographies, including FES Consolidated Accessioning locations.  The role will promote and support the standardization of workflow processes and procedures as well as the coordination and implementation of optimized workstreams.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.  For more detailed information, please click here. 

Hours of Work: 

Monday – Friday, 1:00pm – 9:00pm with rotating weekends.

Functional Responsibilities:

• Responsible for assigning work, administer quality control & safety program.
• Act as a liaison with other departments and customers on extended inquiries, Client Concerns investigation(s) and accountability response(s).
• Trains new and existing staff on both general and specific task procedures.  Assess employee work performance.
• Advise management of problem areas
• Administer quality control & safety programs
• Represent LabCorp in problem resolution and client requests.
• Responsible for assigning work when scheduled employees are absent to ensure business continuity

Minimum Education and Experience Required:

Requires an associate degree w/ minimum 3 years of experience in a related field. Valid driver’s license along with a clean driving record. Familiarity with laboratory operations as well as policies and procedures are preferred.  2 years of Supervisory experience preferred.

Preferred Qualifications:

Prior Clinical laboratory knowledge through relevant work experience preferably in a role of progression or increased responsibility.  

Skills and Competencies:

• Critical thinking
• attention to detail
• problem solving
• organizational skills, accepting and owning responsibilities
• prioritization
• gap analysis
• decision-making
• Assess and evaluate employee work performance
• Ability to influence

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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