About Mesh
Founded in 2020, Mesh is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms to enable seamless digital asset payments and conversions. By unifying these platforms into a single network, Mesh is pioneering an open, connected, and secure ecosystem for digital finance. Mesh has raised over $120M in funding and is backed by notable investors including Paradigm, PayPal Ventures, Galaxy Ventures, Money Forward, QuantumLight, Samsung Next, Consensys, and more. For more information, visit https://www.meshconnect.com/.
We’re hiring a Support Engineer to join Mesh’s growing Customer Success team. This role will serve as the technical frontline for helping customers troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.
What You'll Do
- Respond to technical issues and questions via Slack, Telegram, email, and Pylon
- Triage issues internally using Datadog, Amplitude, and other tools
- Join live troubleshooting calls with customers to resolve API/SDK or product challenges
- Partner closely with Solutions Architects to support active integrations
- Escalate product bugs and unclear behavior to Engineering with clear context
- Create and maintain support documentation and internal troubleshooting guides
- Identify repeat issues and propose solutions to improve the product or workflow
Who You Are
- 3–5 years in technical support, fintech onboarding, or implementation roles
- Strong experience with APIs, SDKs, Postman, JSON, and RESTful integrations
- Clear, structured communication skills (written and verbal)
- Ability to problem-solve quickly and independently across tools and systems
- Domain experience in crypto, payments, or fintech preferred
- Experience with automation and AI workflows
Bonus if you have
- Experience supporting Web3 wallets, exchanges, or compliance-sensitive workflows
Why You’ll Love It Here
At Mesh, you're not stepping into a typical role—you're joining a rocket ship in mid-liftoff. You'll tackle complex, meaningful problems that actually move an industry forward, working alongside a sharp, motivated team that moves quickly, collaborates deeply, and expects everyone to operate with ownership. This is the kind of place where you'll see your work ship fast, make real impact, and be able to point to something and say, "I built that." You'll grow fast, level up your skills, and get a front-row seat to how a high-growth company scales from the inside, with competitive comp, solid benefits, and room to stretch your craft all coming standard. If you're energized by building, learning, and shaping something big—this is where you'll want to be.
How We Care For Our Team
We believe great work happens when people feel valued and supported. That starts with competitive salary and equity that grows as you and the company grow, plus comprehensive health coverage for you and your family. We offer unlimited PTO—and we mean it. Take the time you need to recharge and show up at your best.
We're invested in your growth with a dedicated budget for courses, conferences, and certifications. Work from wherever you're most productive with our remote-friendly approach, and count on having the top-tier tools and equipment you need to do exceptional work.
Mesh Pay is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Top Skills
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
