Supervisor-Customer Credit Services

Posting End Date:

Employee Type:

The Team Lead provides direct supervision to the Customer Credit Services area and is responsible for optimizing processes which minimize losses to company and customer accounts. This is achieved by ensuring that all credit activities are followed aggressively and in a fair and equitable manner while ensuring maximum recovery for bad debt and collection agencies. This role has responsibilities that oversee credit, collections, customer assistance and revenue protection support for North Carolina Customer Care.
 

We offer opportunities for career development, growing your knowledge and skills, and an exciting career with competitive benefits including generous time off.
 

Apply today to this excellent opportunity on our team! #joinourteam
 

Looking for a leader who can make an impact in Credit Operations:

• Drives multiple projects with strong execution and on‑time delivery.

• Ensures compliance with all federal and state credit & collections regulations, including reviewing new legislation for operational impact.

• Leads and develops a team of analysts through coaching, workload management, and performance support.

• Supports regulatory inquiries and maintains strong internal controls.

• Champions continuous improvement, process optimization, and workflow efficiency.

• Develops and documents policies, procedures, and operational methodologies.

• Partners across the business to deliver Energy Assistance programs and enhance customer options.

• Collaborates with Legal on bankruptcy cases and applies working knowledge of bankruptcy processes.

• Works with field and office teams to identify and resolve energy diversion cases.

• Builds strong cross‑functional relationships across Customer Care, Regulatory, Field Accounting, and Key Accounts.

• Provides storm support as part of emergency response responsibilities.
   

• 6+ years of experience in credit, collections, customer operations, or related fields.

• Proven ability to lead, coach, and develop teams while driving engagement and performance.

• Strong relationship‑building, vendor management, and negotiation skills.

• Solid understanding of credit policies, energy assistance programs, and relevant federal/state regulations (FDCPA, FACTA, TCPA, FCRA).

• Excellent communication skills with the ability to influence at all levels.

• Strong analytical, problem‑solving, and decision‑making skills, with experience improving processes.

• Proficiency with computer applications, including strong Excel skills, and the ability to manage multiple projects.

• Bachelor preferred in Accounting or Finance or an equivalent combination of education and demonstrated related experience are accepted in lieu of preferred degree
   

Office Work Environment 51-75%; Travel 26-50%
 

Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.
 

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.
 

At this time, Enbridge cannot transfer or sponsor a work visa or employment authorization for this position.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com