The role involves managing client relationships, supporting onboarding, analyzing performance data, and improving client success through strategic initiatives and collaboration with cross-functional teams.
At MissionWired, we help our partners create revolutionary fundraising strategies that advance their mission, change our country, and have a positive impact on the world.
We help our partners tell big, ambitious stories that invite their supporters into communities to raise mission-changing revenue. Our results are unrivaled, having converted more than $4.5 billion in donations to the world’s most trusted philanthropies and groundbreaking campaigns. We do it over email and SMS, in the mail, across social media, everywhere. We don’t think in terms of channels; we’re single-minded in pursuit of your success.
We’re innovative, progress-obsessed, do-gooders who care deeply about social change and continuing to push the limits on what we can accomplish together. We’ve brought strategies to life for nonprofit organizations working around the world, including Sandy Hook Promise, Human Rights Watch, The Humane Society of the U.S., Save the Children, and Friends of the Earth. Over the years, we have worked with various progressive political organizations and believe that each election cycle is an opportunity for us to support organizations across the country and elect Democrats to legislative bodies up and down the ballot.
We’re an equal-opportunity employer and take seriously our commitment to equality and equity. Our efforts to be inclusive and create opportunity don’t end when someone joins us – they begin. We’ve set our sights on changing the world through our work and with our clients, and representation is at the foundation of what we do. We know that diversity of thought and background makes us stronger. That’s why we’re committed to building and maintaining a diverse community.
Every new team member broadens our perspective and allows us to think bigger. We’ll be at our best when people from underrepresented communities and people with a range of perspectives and lived experiences want to come, stay, and push the boundaries of what’s possible.
Overview: We are seeking a full-time strategist focused on growth partnerships and operations to join our Growth Team in maintaining strong relationships with clients and conducting product sales to sustain our client base. This role will specifically focus on The Digital Co-Op, buttressing new and existing co-op members in mobilizing resources for social good. If you are looking to provide peak customer service and optimize processes for organizations and campaigns that fund humanitarian aid and protect democratic institutions, this job is for you!
The internal title for this role is Client Success Strategist. This is a temporary, salaried and benefits-eligible position ending no later than January 8, 2027. Potential for extension of contract or offer of continued employment following the end date may be discussed as the end date approaches. Extension of contract or offer of continued employment is contingent upon business need.
Successful candidates will be responsible for:
- Facilitating the onboarding process for new clients and assisting existing clients with requests to procure products and services;
- Supporting the day-to-day management of client relationships and satisfaction;
- Managing a portfolio of new business targets, active existing accounts, and lapsed accounts;
- Connecting with the Growth Team consistently to assess client needs and pain points;
- Collecting, analyzing, and interpreting client performance data to identify trends;
- Designing and implementing new processes to improve client onboarding, support and engagement, and internal collaboration in support of Growth Team goals;
- Collaborating cross-functionally with Marketing, Product, SMS and Strategic Services teams to ensure seamless client journeys;
- Working with client teams, including technology and creative when needed, to assist in managing resources and project timelines;
- Leading or supporting projects aimed at improving client success outcomes, from initial scope definition to successful implementation.
Must-have qualifications:
- Passion for good causes, whether candidates or other;
- 2+ years of experience in a political, nonprofit, or aligned agency environments in digital communications, fundraising, operations, client success, or marketing, with a general sense of business development, sales, and revenue generation;
- Strong communication and interpersonal skills;
- Client-centric mindset;
- Strong writing and editing skills;
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights;
- Ability to work independently and collaboratively in a fast-paced environment;
- Detail-oriented with a strong commitment to accuracy;
- Project management experience;
- Ability to collaborate on a team both internally and externally.
Nice-to-have qualifications:
- Proficiency in data visualization tools (e.g., Tableau) and CRM systems;
- Background in digital or direct mail communications, fundraising and/or marketing;
- Client management experience;
- Experience with a political campaign, nonprofit or integrated marketing company.
Salary
Salary for this role is $68,000 per year. This is a temporary, salaried and benefits-eligible position for a limited period ending no later than January 8, 2027.
Location
We are currently working remotely with no return to office date. Applicants may reside in the following states: AZ, CT, DC, DE, FL, GA, IL, IN, KY, LA, MA, ME, MD, MI, MN, MO, NC, NJ, OR, PA, SC, TN, TX, VA, and WI. Due to FL legislation, MissionWired is required to participate in e-verify.
This position is included in a union-represented collective bargaining unit, and specific employment terms and conditions are subject to collective bargaining.
Benefits
100% employer-paid premiums for platinum-level medical plan on a national health care network
100% employer-paid life insurance and short term disability
50% employer-paid vision and dental insurance
401(k) with 3% employer contribution
20 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off.
Paid parental leave at 100% of your salary
Financial support for reproductive and transgender care
Flexible telecommute and remote work policies
Company issued Mac products for home offices
Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available
*Supporting your team on some nights and weekends as we approach high-volume times such as elections may be required.
If you feel you can do the job and are excited about this opportunity but are not sure if you meet all the qualifications, consider applying anyway. We’d love to hear from you!
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Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
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