Strategic Account Manager

THE OPPORTUNITY:
This existing vacancy is open to candidates that reside anywhere in the U.S. or Canada, with preference for those near Chicago, IL or Toronto, ON for periodic in-person collaboration.
As a Strategic Account Manager, your goal is to strengthen relationships with key customers, drive growth and deliver exceptional value and support while driving long-term business outcomes. The ideal candidate will be:

• A strategic thinker with strong communication and interpersonal skills while working with mature customers and leaders
• Capable of understanding complex customer needs and aligning them with our solutions with focus on growth and expansion of current and new solutions
• Empathetic with the ability to identify with a customer's mindset
• Experienced at maintaining a high level of activity, manage multiple customers, and work effectively in a team environment
• Detail oriented and self-motivated
• An internal customer advocate while also looking for opportunities to scale process enhancements across the organization
• Able to evaluate customer use of VelocityEHS solutions to meet customer business outcomes
• Skilled at facilitating a team internally to resolve customer support requests or expert consultations
• Committed to advocating for our customers
• To be the gold standard of customer-centricity

Primary Duties and Responsibilities

• Client Relationship Management: Build and maintain strong, long-lasting relationships with senior decision-makers and key stakeholders within client organizations. Serve as the main point of contact for high-value accounts.
• Strategic Account Planning: Develop and implement account plans to achieve business growth objectives. Proactively identify opportunities for upselling, cross-selling, and expanding the services or products offered to clients.
• Solution Alignment: Work closely with internal teams (sales, product, marketing, customer success) to ensure our solutions align with client needs and drive tangible business outcomes.
• Business Development: Identify and pursue new business opportunities within existing accounts, focusing on increasing revenue, expanding the client base, and promoting new offerings.
• Client Advocacy: Act as the voice of the customer within the organization, gathering feedback and ensuring client needs are addressed promptly and efficiently.
• Performance Monitoring and Reporting: Regularly track and report on key performance indicators (KPIs) and account performance metrics to both clients and internal teams. Provide insights and recommendations for continuous improvement.
• Collaboration and Coordination: Work closely with cross-functional teams, including sales, product management, marketing, and support, to ensure a seamless and integrated client experience.
• Market Insights and Competitive Intelligence: Stay informed about industry trends, market conditions, and competitor activities to position our offerings effectively and provide strategic insights to clients.

Minimum Skills and Qualifications

• Bachelor's degree in a relevant discipline or equivalent experience
• 3+ years of professional Safety experience, gained through direct practice and/or supporting customers with their Environmental, Health, and Safety requirements or in Safety SaaS
• 3+ years of professional experience in B2B customer success, consulting, sales, or equivalent B2B customer-facing role improving satisfaction, adoption, and retention
• Proven experience building and nurturing senior-level relationships across large, complex, high-value enterprise accounts
• Strong interpersonal and relationship-building skills with the ability to influence key stakeholders.
• Excellent communication (both written and verbal) and presentation skills.
• Strong problem-solving skills and ability to navigate challenging situations effectively.
• Ability to analyze and use data to inform strategy and decisions.
• Proficiency in CRM software (e.g., Salesforce), Microsoft Office Suite, Gainsight, and other relevant tools.
• Highly organized, self-motivated, and able to work independently and as part of a team. Ability to handle multiple accounts and priorities in a fast-paced environment.
• Adaptable, tenacious, self-motivated, and goal-oriented with a love of challenges, strong work ethic and a drive to win in a fast-paced environment.
• Ability to travel up to 20% nationally and internationally.

Preferred Skills and Qualifications

• SaaS experience
• Experience using any of VelocityEHS' platform solutions
• Domain knowledge in relevant industries such as Manufacturing, Chemical, Pharmaceutical, Food & Beverage, Oil & Gas, and Mining is a plus.

VelocityEHS is committed to competitive, fair, and equitable compensation practices by offering market-based salary ranges. The expected base salary range for this position is between $95,750 and $132,000 USD (United States) or, $88,800 and $117,350 CAD (Canada), with annual variable incentives of approximately $50,000 USD (fully-ramped), uncapped. The final offered salary will be based on candidate's proficiency in skill set, prior relevant experience, internal equity, market considerations, and other factors. This role is eligible for a Variable Pay Program. This role is also eligible for our comprehensive benefits package.
We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.
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