Strategic Account Manager

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

This is an excellent opportunity to join our growing company by supporting our most valued asset – our customers. In this role, you will gain an in-depth understanding of our customers’ operations, goals, and challenges so that you can help them gain the most value from their investments with Mitratech. 

Essential Duties & Responsibilities:

• Relationship Management: 
• Cultivate and maintain strong, executive-level relationships with key stakeholders and decision-makers within a portfolio of strategic accounts. 
• Act as a central point of contact, ensuring seamless communication and collaboration between the customer and our internal teams (e.g., sales, marketing, product, and support). 
• Proactively identify and address customer needs, challenges, and opportunities to solidify the partnership and become a trusted advisor by meeting with A-list customers a minimum of quarterly. 
• Strategic Planning and Execution: 
• Develop and implement strategic account plans with clear short-term objectives and long-term goals. 
• Conduct in-depth analysis of customer needs, industry trends, and the competitive landscape to identify opportunities for upselling and cross-selling. 
• Lead the creation, execution, and presentation of proposals, business reviews, and innovative solutions that demonstrate the value of our products and services. 
• Account Growth and Retention: 
• Drive revenue growth and profitability within assigned accounts by identifying and closing add-on business opportunities. 
• Monitor, analyze, and document key account health metrics (e.g., revenue, customer satisfaction, retention) and provide regular reports to both internal stakeholders and customers. 
• Forecast account and expected renewal performance, and work to exceed sales and retention targets and goals. 
• Team Leadership and Collaboration: 
• Act as the leader of a "virtual" team, coordinating with various internal departments to ensure a cohesive and effective approach to serving the customer. 
• Provide feedback to product and marketing teams to help shape future offerings based on customer needs and market insights

Requirements & Skills:

• Must be based on the East Coast of the U.S. and comfortable working early hours to support customers in the UK and Europe. 
• A minimum of 4 years of sales and/or account management experience 
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person 
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills 
• Capable of working independently with minimal supervision and in a team environment 
• Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings 
• Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges 
• Proficiency in Salesforce and all MS Office & Google Office applications 
• Ability to travel to key customer & company events 

Education:                         

• Bachelor's Degree, or equivalent experience 

Compensation
Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements.
We will disclose intended pay ranges in our job ads for US-based opportunities. This role can be performed 100% remotely within the U.S., preferably on the East Coast. Anticipated base salary: $110,000 Annually USD + Variable Compensation Plan $$110,000 Annually USD
Total compensation includes US employee benefits and annual bonus eligibility.
Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program
  

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.