Strategic Account Executive

The Strategic Account Executive serves as the primary relationship manager for assigned health systems, with a focused mandate to drive administrative, operational, and clinical pull-through of enterprise and health-system agreements at the local and regional level. This role partners closely with Regional Account Executives (RAEs) and cross-functional internal teams to ensure successful implementation, workflow integration, provider engagement, and sustained adoption of genomic testing programs—particularly within NICU and PICU environments. The Strategic Account Executive plays a critical role in advancing utilization, identifying growth and expansion opportunities, and strengthening long-term health-system partnerships.

Primary Focus

• Pull-through of enterprise and health-system agreements at local and regional level

• NICU WGS/WES program growth

• Health system and hospital relationship management

• Provider engagement, education, and clinical adoption

• Test utilization, operational integration, and workflow optimization

Key Responsibilities

• Serve as the primary point of contact for assigned NICU and PICU health-system relationships

• Drive adoption and growth of NICU WGS/WES and related genomic testing programs

• Partner with RAEs to map stakeholders and support enterprise-to-site pull-through

• Support onboarding, implementation, workflow integration, and educational initiatives

• Manage inbound escalations and coordinate resolution with internal teams

• Monitor ordering patterns, utilization trends, and provider feedback

• Identify and advance expansion opportunities within major health systems

• Support strategic initiatives and pilot programs

• Maintain accurate account documentation and action plans

Qualifications

· Bachelor’s degree required; advanced degree preferred

· 5+ years of experience in healthcare, diagnostics, or health-system account management

· Experience working with hospital systems and NICU/PICU environments including robust understanding of health system operations and governance

· Strong understanding of clinical adoption workflows and operational implementation

· Proven ability to manage complex relationships and work collaboratively in a fast-paced, cross-functional environment.

· Excellent communication, organizational, and analytical skills