SteadyMD Specialist, Clinician Activation

Job Title: SteadyMD Specialist, Clinician Activation

Location: Remote

Salary Range: $55,000 - $65,000

Employment Type: Full-Time

Key Responsibilities

1. Slack Channel & Communication Management

• Monitor and review key Slack channels:
• to track clinicians marked as cleared to practice (CTP) and follow required workflows
• to identify clinicians who have completed training
• to respond to clinician inquiries in real time
• Regularly check email for pending questions, requests, and operational updates
• Proactively reach out to clinicians who have not completed required training via:
• Slack, text, email, and phone outreach
• Update the New Clinicians Google Sheet with comments and progress notes
• Document and escalate:
• Operational feedback
• Clinician feedback
• Activation milestones (e.g., first consult, added to program training, go-live status)

2. Clinician Onboarding & Documentation (DocGo)

• Manage and maintain the DocGo Clinician Onboarding to SteadyMD
• Support onboarding processes for clinicians with partial system access
• Collaborate with cross-functional teams (People Department, Operations, and Leadership) to streamline onboarding workflows
• Coordinate with stakeholders to:
• Track and validate clinician training certifications
• Provide updated onboarding data and reporting as needed

3. Platform & Partner Coordination

• Follow current guidelines regarding clinician eligibility and scheduling permissions
• Assign platform training (e.g., Wisp, Amazon, DoseSpot) once training updates are finalized
• Support weekly onboarding workflows:
• Coordinate reporting and data sharing:
• Ensure clinician onboarding reports are delivered
• Collaborate with external partners to ensure clinicians are ready to begin patient care

Success Metrics

• Timely clinician onboarding and activation
• Training completion rates
• Responsiveness to clinician inquiries
• Accuracy of onboarding documentation and reporting
• Efficiency improvements in onboarding workflows

Qualifications

• Strong organizational and multitasking skills
• Excellent written and verbal communication abilities
• Experience working with Slack, Google Sheets, and email-based workflows
• Ability to manage multiple stakeholders and cross-functional teams
• Detail-oriented with strong documentation and follow-up skills
• Experience in healthcare operations, clinician onboarding, or workforce management preferred

Preferred Skills

• Familiarity with HIPAA compliance and healthcare onboarding processes
• Experience with scheduling platforms and EHR systems (e.g., DoseSpot, SteadyMD)
• Ability to analyze workflows and suggest process improvements

EEO/AAP Statement:  DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.  DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position.  As the nature of business demands change so, too, may the essential functions of the position.