Staff UI/UX Designer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

POSITION SUMMARY

CVS Health is hiring an Advanced Digital Experience Designer to the team that leads multiple design work streams to solve complex business challenges while being an advocate for users through extensive application of user-centered design processes. This role will initially support the Meritain member experience within Aetna’s Diversified Customer Solutions portfolio. The candidate will build UX knowledge across the DCS portfolio experience, and work hand-in-hand with other disciplines and stakeholders to deliver digital solutions that meet user needs and business goals.

What we expect of you -

• Proactively demonstrate the value of design, help drive feature requirements and ensure deliverables support both user needs and healthcare business goals.

• Build relationships and collaborate closely with Product, Business, and Engineering partners to drive alignment, accountability, and efficiency across the team.

• Ensure user-centricity early in the design process, validating requirements through discovery of user needs, pain points, and mental models.

• Drive early alignment on solution direction through user flows, low-fidelity sketches, and test-and-learn cycles.

• Define and maintain information architecture for digital solutions, and ensure consistency across solutions serving similar user audiences.

• Create and deliver detailed designs and prototypes that support end-to-end user journeys.

• Collaborate closely with engineering teams to ensure the accuracy and quality of UI development

• Lead and deliver on moderated usability studies, ensuring unbiased, measurable research goals and outcomes.

• Incorporate inclusive design thinking into all elements of the design process, including annotating designs for enterprise accessibility guidelines.

• Support team-level work planning, and help align with Product and Engineering partners on scope, prioritization, and timelines.

• Provide coaching and support to junior designers, modeling design best practices and delivery discipline.

• Communicate progress, risks, and outcomes to senior leaders and stakeholders with clarity and accountability.

REQUIRED QUALIFICATIONS

• Minimum 7 years of experience in responsive Web-based UX, UI or blended UX/UI design, including 3 years leading design projects.

• 5+ years' experience leading design strategy, design workshops and creating long-term visions.

• Strong portfolio showing 5+ years of experience delivering complex digital solutions, including examples of experience design supporting internal colleague productivity.

• 2+ years of experience designing based on enterprise and/or third party design systems.

• 1+ years of experience with Figma design, collaboration, and delivery.

PREFERRED QUALIFICATIONS

• Experience with Conversational UX design

• Ability to develop subject-matter expertise within a specific business area.

• Deep understanding of accessibility standards (WCAG) and inclusive design, and able to collaborate with inclusive designers to arrive at accessible solutions.

• Ability to elevate design quality and advocate for user-centered practices within a traditionally engineering-focused culture

• Ability to think across systems and touchpoints to deliver seamless, end-to-end-experiences.

• Foundational characteristics include empathy, creative problem-solving, comfort with uncertainty, collaboration, iteration, communication skills, excellent technical design skills, and curiosity. 

• Proven experience in leveraging qualitative and quantitative customer research and communicating insights to gain stakeholder support for designs by clearly communicating design vision and rationale 

• Ability to align team members around the ideal digital experience and gain support and commitment.

• Excellent communication, facilitation, and collaboration skills. 

• Ability to easily adapt to change and respectfully challenge current state assumptions

• Ability to see ahead of current work and translate future possibilities into breakthrough design strategies 

• Adaptability to work within multiple development methodologies and team structures

• Native application design experience (iOS and Android).

• Experience working in the healthcare industry

EDUCATION

Bachelor degree from accredited university or equivalent work experience(HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.  We strive to promote and sustain a culture of diversity, inclusion and belonging every day.  CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.  We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.