Staff Software Product Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary:
At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact. As a Staff Product Manager for Associate User Solutions, you will bring strategic direction, business acumen, and technical leadership to the Genesys Cloud team. You will help shape the future of how organizations collaborate and engage by extending Genesys Cloud beyond the contact center—enabling seamless collaboration for back-office workers, account managers, and sales representatives. This role requires a critical thinker who can work effectively across product, business, and partner teams to define, deliver, and scale solutions that unlock new growth opportunities across the Genesys Cloud platform. Joining Genesys means becoming part of a global team that’s redefining how companies engage with their customers.

Location: Remote within US (not limited to the states that the job is tagged to)

Key Responsibilities:

• Collaborate to define the Genesys Cloud Collaboration Solutions roadmap with PM, R&D, business leaders, and strategic partners

• Develop and maintain product requirements with supporting teams, including sales, support, IT operations, finance, and legal

• Identify customer needs and create sales enablement and training materials

• Support commercial and contractual processes to ensure alignment with business goals

• Proactively identify new business and revenue opportunities

Technical Enablement:

• Develop instrumentation to ensure access to comprehensive product usage data

• Leverage usage analytics to build a usage-based billing metrics engine

• Enable customer visibility into product usage and billing data through the application and API

Business Transformation:

• Evaluate and promote new business models, bundles, and tiers aligned with the Genesys Cloud Collaboration Solutions roadmap

• Ensure integration and compatibility across contact center and collaboration platforms

• Monetize APIs and third-party integrations appropriately

• Partner with marketing and sales to deliver effective go-to-market tools and strategies

Optimization and Pricing:

• Determine feature-level pricing based on competitive analysis and Genesys margin targets

• Ensure offers are cohesive, easy to understand, and compelling

• Support product management in developing revenue forecast models

Minimum Requirements:

• 7+ years of experience in cloud-based product management or related solutions

• 7+ years of progressive go-to-market experience with clients and partners

• Proven success delivering Customer Experience solutions (IVR, Contact Center, UCC, QM, CRM)

• Familiarity with UCC and Collaboration Solutions preferred

• Strong prioritization, organizational, and decision-making skills

• Demonstrated ability to lead and influence cross-functional teams

• Bachelor’s degree required; MBA preferred

Preferred Qualifications:

• Experience managing cross-functional project teams

• Strong analytical and problem-solving capabilities

• Excellent oral and written communication skills

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.