Staff Software Engineer (Platform Access Controls)

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the team
The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.
At Platform Security Core and particularly Access Controls team, you will be helping us improve the security, performance, reliability, scalability, and feature set of our Platform Authorization Frameworks. Our team is responsible for validating and enforcing the access controls for every incoming transaction within the platform.
We are a group of people that are passionate, self-directed and enjoy working on security controls/protocols with a security first mindset. We work in a very collaborative environment that empowers and enables you to succeed in your role.
Along with the ability to work on Access Controls features, you get to develop and nurture forensic abilities to craft detailed Root Cause Analysis and mitigation plans for issues introduced by the security layer of the platform. You will share your experience and skills with the team and learn from them in return.
What you get to do in this role:

• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
• Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
• Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
• Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
• Integrate automated testing into development workflows to ensure consistent quality across releases.
• Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
• Develop comprehensive test strategies covering functional, regression, integration and performance aspects
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
• Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.

Qualifications
To be successful in this role you have:

• Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 6+ years of experience in software engineering, with a track record of delivering high-quality products.

• Proficiency in Python, Java, or similar object-oriented languages.

• Experience with modern front-end frameworks such as Angular, React, or Vue.

• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization

• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines

• Understanding software quality principles including reliability, observability, and production readiness.

• Ability to troubleshoot complex systems and optimize performance across the stack.

• Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.

• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems

• Passion for JavaScript (backend) and the Web as a platform, reusability, and componentization
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Analytical and design skills
• Ability to manage projects with material technical risk at a team level
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have.
• Experience building frameworks within platform
• 6+ years of experience with Java or a similar OO language

Nice to have:

• Experience with any of the modern UI frameworks like Angular, React or Vue
• Exposure to ServiceNow platform

FD21
For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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