Staff Software Engineer, Order Management

We are looking for a Staff Software Engineer to provide technical leadership for our Order Management domain. This role is responsible for shaping the architecture, reliability, and long-term evolution of the systems that power checkout, order lifecycle, fulfillment orchestration, and integrations with critical third-party partners.

You will work across multiple teams, partnering closely with Product Managers, Engineering Managers, and other senior engineers to define technical strategy, drive complex initiatives, and ensure our order platform is resilient, scalable, and operable under real-world conditions such as peak traffic, partner outages, and partial failures.

This is a hands-on leadership role. You will design and build systems, lead technical decisions, guide incident response, and raise the bar for quality, reliability, and clarity across the domain.

• Own and evolve the technical direction of the Order Management domain, including checkout, order state, fulfillment coordination, and third-party integrations.
• Design and implement resilient distributed systems with clear failure modes, graceful degradation, safe rollout and rollback strategies, and strong observability.
• Establish and standardize architectural patterns for partner integrations, including timeouts, retries, circuit breaking, fallbacks, idempotency, reconciliation, and consistency guarantees.
• Lead domain-wide initiatives from problem framing through production rollout and long-term hardening, ensuring solutions are not only shipped but remain reliable and maintainable.
• Drive high-severity and cross-service incident response, including communication, technical decision making, root-cause analysis, and systemic remediation.
• Define and uphold domain standards for testing, release safety, on-call readiness, runbooks, SLIs/SLOs, and operational excellence.
• Produce clear technical designs, RFCs, and decision records that create alignment and a durable paper trail for future teams.
• Partner with Product and Engineering leadership on roadmap planning, sequencing, and investment tradeoffs, framing technical decisions in terms of customer impact, risk, and business outcomes.
• Mentor and coach senior and mid-level engineers, raising the quality bar for system design, operational thinking, and technical decision-making across the organization.

• You have 8+ years of experience building and operating large-scale backend or distributed systems.
• You have strong software engineering experience across one or more modern programming languages; our current stack includes Golang, Ruby on Rails, PostgreSQL, AWS, Kafka, Temporal, though prior experience with these specific tools is not required.
• You have experience in e-commerce, order management, payments, inventory, logistics, or other high-throughput, transactional domains (preferred, but not required).
• You have strong production experience in cloud-hosted systems (e.g., GCP, AWS, Azure), with the ability to reason about capacity, failure scenarios, and operational behavior beyond just the application layer.
• You have hands-on experience with relational databases such as PostgreSQL, with solid understanding of data modeling, transactional semantics, performance tuning, and operational concerns (backups, failover, migrations).
• You have a proven ability to design and operate business-critical, stateful systems with high availability and strict correctness requirements.
• You have experience working with third-party systems and designing for partial failure, latency, data consistency, and recovery.
• You have a track record of leading architectural initiatives that span multiple teams and persist over multiple quarters.
• You have strong written and verbal communication skills, with the ability to clearly articulate tradeoffs, document decisions, and align diverse stakeholders.
• You have the ability to hold strong technical opinions while remaining open to better ideas, data, and alternative perspectives.

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.