Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
You’re about to set the stage for a data revolution in healthcare. While most of the industry trudges behind modern standards, we refuse to settle for the status quo. As a Staff Software Engineer on Zocdoc’s Interoperability team, you’ll be at the forefront of a bold new era—reinventing how healthcare data moves across an entire sector that’s been hungry for change. You’ll own a high-impact technical roadmap, building a scalable, best-in-class platform that unifies patients, providers, and health systems. And by pushing boundaries every step of the way—from API design to AI-driven breakthroughs—you’ll help Zocdoc outrun internal expectations and outpace the broader market, demonstrating that true interoperability can be every bit as accessible, efficient, and innovative as any cutting-edge tech solution.
You’ll enjoy this role if you…
- Are fired up about launching healthcare tech into the future—whether it’s crafting thoughtful APIs or unleashing AI-driven breakthroughs
- Light up at the idea of building a platform that powers an entire ecosystem: internal teams, external partners, and millions of patients
- Thrive on scrappiness, turning “no” into “how?” and finding creative ways to modernize even the most outdated systems
- Bring a laser-focused product mindset, always searching for new ways to elevate data sharing, tracking, and usage for real patient impact
- Are eager to mentor engineering talent, champion best practices and foster a culture of continuous growth
- Relish rewriting norms and are determined to help Zocdoc redefine healthcare interoperability and blaze a new trail for industry innovation
Your day to day is…
- Charting the technical course that cements Zocdoc as the leader in healthcare data exchange—drafting technical roadmaps, setting technical priorities, and driving visionary initiatives
- Collaborating across product, analytics, and engineering to spot the next wave of platform capabilities, launch breakthrough services, and tap into entirely new product frontiers
- Building large-scale APIs and microservices, creating frictionless data flows that truly empower both patients and providers to access care and information in real time
Mentoring fellow engineers, supercharging team throughput through robust coding standards, automated workflows, and a culture that embraces continuous improvement - Spearheading bold innovation, whether it’s adopting generative AI, exploring emerging data sources, or pioneering architectural strategies that keep Zocdoc ahead of the pack in healthcare tech
You’ll be successful in this role if you…
- Have spent 7+ years shaping robust, high-performance backend services and APIs that power real-world user experiences at massive scale—ideally in environments where data reliability is everything
- Have owned complex, user-facing platforms, balancing near-term deliveries with a long-range, strategic vision that keeps your solutions relevant and forward-thinking
- Bring a strategic mindset, fusing immediate wins with a big-picture roadmap that drives meaningful transformation for your organization
- Lead by example, steering teams toward best-in-class testing, deployment, and observability practices that amplify output and quality
- Communicate brilliantly, diving deep into technical details with engineers yet delivering clear, compelling platform solutions to non-technical audiences
- Thrive on problem-solving, especially when it involves healthcare’s unique integration hurdles, and you’re always exploring frontiers that push what’s possible
- Have familiarity with healthcare data standards (e.g., FHIR, HL7), alongside an eagerness to challenge traditional healthcare interoperability patterns
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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